TechValidate Research on Calabrio ONE

Calabrio ONE Case Study

Trialcard Increases Contact Center Productivity by More Than 30% After Deploying Calabrio


This case study of Trialcard, Inc. is based on a November 2018 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.

“We’ve had a better view of results and reporting with Calabrio.”

“Just simple operational use has increased the productivity of the QC team.”


The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:

  • Used the following WFO solutions prior to selecting Calabrio:
    • Zoom
  • Switched from their previous solution because of Calabrio’s:
    • Product features
    • Ease of use
    • Unified suite/integration

Use Case

The key features and functionalities of Calabrio ONE that the surveyed company uses:

  • Using the following Calabrio ONE modules:
    • Call Recording
    • Quality Management
    • Workforce Management
  • Uses the following metrics to measure their contact center’s performance:
    • QA Metric


The surveyed company achieved the following results with Calabrio ONE:

  • Experienced the following benefits since deploying Calabrio:
    • Improved customer satisfaction
    • Reduced costs
    • Improved contact center efficiency
    • Increased employee engagement
    • Increased insights into customer behavior
  • Increased the productivity of their contact center by 30-50% after deploying Calabrio software.

About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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