The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
- Top driver for purchasing Calabrio:
- Unhappy with an existing vendor
- Evaluated the following vendors prior to choosing Calabrio:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
- Applications used in conjunction with Calabrio software:
- The Cisco platform
- A CRM system (i.e. salesforce.com)
The surveyed company achieved the following results with Calabrio ONE:
- Rates the following in terms of how much they influenced the decision to purchase Calabrio software:
- Lower Total Cost of Ownership: very important
- Product features: extremely important
- Ease of use: very important
- Unified suite / integration: extremely important
- Superior support and services: extremely important
- Benefits experienced since deploying Calabrio software:
- Improved customer satisfaction
- Met regulatory compliance standards
- Increased insights into customer behavior
- Saw a return on investment (ROI) in 12-18 months after deploying Calabrio software.
- Increased the productivity of their contact center by 10-20% after deploying Calabrio software.
- Increased their customer satisfaction rates by 25-35% after deploying Calabrio software.