TechValidate Research on Calabrio ONE

Calabrio ONE Case Study



This case study of Mcredit is based on a February 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.

“The Calabrio system is very helpful for us.”


The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:

  • Experienced the following challenges with their previous solution prior to implementing Calabrio:
    • Insufficient support or services
    • Not user friendly
  • Used the following solution prior to switching to Calabrio:
    • Microsoft Excel

Use Case

The key features and functionalities of Calabrio ONE that the surveyed company uses:

  • Using the following Calabrio product:
    • Calabrio Workforce Management
    • Calabrio Quality Management
    • Calabrio Call Recording


The surveyed company achieved the following results with Calabrio ONE:

  • Experienced the following benefits since implementing Calabrio:
    • Improved customer satisfaction
    • Improved contact center efficiency
  • Rates the following improvements since implementing Calabrio:
    • Improved customer satisfaction: 50-75%
    • Improved employee engagement: 50-75%
    • Decreased cost: 50-75%
    • Increased insights into customer behaviors: 50-75%
    • Increased contact center efficiency: 50-75%

About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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