Broadcom Customer Research
How do you determine revised Workload Automation Service Delivery time?
| Previous experience used to determine a time and add a safety buffer |
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| Calculate it based on average times of jobs still to run |
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| Do not provide a time – when fixed will let them know |
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| System recalculates expected delivery time based on averages |
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| System provides expected restoration time based on context (AI/ML) |
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Broadcom Customer Research
How do you determine actions when a Workload Automation Service Level breach has or is predicted to occur?
| Operational experience determines actions |
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| None – only informed after breach has occurred |
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| Critical path is shown to determine where to act |
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| System provides time left to avoid a breach |
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Broadcom Customer Research
What advanced notice of potential breaches to Workload Automation Service Level do you receive?
Broadcom Customer Research
What action do you take after Workload Automation Service Level breaches?
| Post mortem review with actions to stop repeat occurrences |
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| Alert to operations to keep a closer eye on future executions |
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| No action unless it becomes a common occurrence |
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