TechValidate Research on Broadcom NetOps

4 Case Studies


NetOps Case Study

Fortune 500 Financial Services Company

Introduction

This case study of a Fortune 500 financial services company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It allows our Network Operations team to manage a large network environment more easily than it would without the solution. The product brings a lot of information together about the network devices and interconnectivity and saves the engineer from having to log into individual devices and run commands to get the same information.”

“The tool gives us a lot of information about the health and performance of our network in a single solution.”

“Our organization uses DX NetOps to monitor the health and performance of our very large network.”

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps?

  • I needed to gain end-to-end network visibility
  • I needed to improve root cause analysis, isolation, and resolution (MTTD, MTTR)
  • I needed to be able to respond to network issues faster

What other vendors did you consider before selecting DX NetOps?

  • None. We’ve had this product in place as long as I have been with the company

Use Case

They use DX NetOps for network health and performance monitoring

Results

Satisfaction with the following DX NetOps features:

  • End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Satisfied
  • Rapid and accurate isolation: network suppression, reducing alarm noise while diagnosing and resolving issues faster: Satisfied
  • Proactive insights: prediction of trends to improve decision-making and avoid serious network problems: Satisfied

Reported that now that they have DX NetOps, their confidence in gaining end-to-end visibility has improved.

NetOps Case Study

Large Enterprise Healthcare Company

Introduction

This case study of a large enterprise healthcare company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“To this point, we are impressed with the network visibility we have seen using the solution.”

“We use the solution for end-to-end network monitoring.”

“The solution allows us to gain holistic network visibility, which helps us to troubleshoot issues faster.”

“The solution addresses the majority of what we need.”

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps or AppNeta?

  • We needed to gain end-to-end network visibility
  • We needed to reduce, if not eliminate blind spots in unmanaged/3rd party networks
  • We needed to improve root cause analysis, isolation, and resolution (MTTD, MTTR)
  • We wanted to reduce network mean-time-to-innocence (MTTI), empowering the right teams to address the issue
  • We needed to be able to respond to network and user experience issues faster
  • We wanted to reduce SD-WAN monitoring and validation complexity

What other vendors did you consider before selecting DX NetOps or AppNeta?

  • ThousandEyes
  • SolarWinds

Use Case

They use both DX NetOps and AppNeta for end-to-end network performance and user experience monitoring.

Results

Satisfaction with the following DX NetOps or AppNeta features:

  • End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Very Satisfied
  • Rapid and accurate isolation: network suppression, reducing alarm noise while diagnosing and resolving issues faster: Very Satisfied
  • Proactive insights: prediction of trends to improve decision making and avoid serious network problems: Very Satisfied
  • Broaden visibility: Extended performance monitoring with hop by hop network path analysis: Very Satisfied
  • Tame complexity: Scale-up monitoring, supporting large SDx env., isolating network issues with less manual efforts: Very Satisfied
  • Operational consistency: Reduce risk of change, using BGP path and device configuration change tracking: Very Satisfied
  • Network quality assurance: Intelligent site-site path analysis using active and passive monitoring: Very Satisfied
  • Visibility into ISP/Internet performance: Bringing user experience insights into the Network Operations Center (NOC): Very Satisfied

Reported that now that they have DX NetOps or AppNeta, their confidence in gaining end-to-end visibility (from the edge to the cloud) has significantly improved.

NetOps Case Study

Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps or AppNeta?

  • Device monitoring

Use Case

The key features and functionalities of NetOps that the surveyed company uses:

  • They use DX NetOps.

Results

Satisfaction with the following DX NetOps features:

  • End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Extremely Satisfied
  • Rapid and accurate isolation: network suppression, reducing alarm noise while diagnosing and resolving issues faster: Extremely Satisfied
  • Proactive insights: prediction of trends to improve decision making and avoid serious network problems: Extremely Satisfied
  • Tame complexity: Scale-up monitoring, supporting large SDx env., isolating network issues with less manual efforts: Extremely Satisfied
  • Operational consistency: Reduce risk of change, using BGP path and device configuration change tracking: Extremely Satisfied

Reported that now that they have DX NetOps, their confidence in gaining end-to-end visibility (from the edge to the cloud) has improved.

NetOps Case Study

Fortune 500 Retail Company

Introduction

This case study of a Fortune 500 retail company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our network team needs to quickly identify potential issues in order to resolve them before they result in costly outages or performance slowdowns. With Appneta’s comprehensive insights into the network’s health, we were able to reduce MTTI, MTTD and MTTR.”

“The product’s intuitive UI makes it easier for anyone to use it with minimal training required. Its real-time analytics for both on-prem and cloud environments allows us to resolve network issues faster.”

“Appneta is deployed as network performance and end-to-end network path monitoring tool.”

“Appneta provides an unparalleled level of visibility into the entire network and application stack from the infrastructure layer all the way to the end-user experience. This allowed our team to quickly identify potential issues, resolving them before they can impact the business. Appneta is a very valuable tool for any organization that is looking to improve their network operations efficiency and the reliability of network delivery while reducing downtime costs associated with unexpected incidents.”

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in AppNeta?

  • I needed to gain end-to-end network visibility
  • I needed to reduce if not eliminate blind spots in unmanaged/3rd party networks
  • I needed to improve root cause analysis, isolation and resolution (MTTD, MTTR)
  • I wanted to reduce network mean-time-to-innocence (MTTI)
  • I needed to be able to respond to network and user experience issues faster

What other vendors did you consider before selecting AppNeta?

  • ThousandEyes
  • NetScout
  • SolarWinds
  • Riverbed
  • Zscaler

Use Case

They use AppNeta for network performance monitoring and end-to-end network path analysis.

Results

Satisfaction with the following AppNeta features:

  • End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Satisfied
  • Proactive insights: prediction of trends to improve decision-making and avoid serious network problems: Very Satisfied
  • Broaden visibility: Extended performance monitoring with hop by hop network path analysis: Extremely Satisfied
  • Tame complexity: Scale-up monitoring, supporting large SDx env., isolating network issues with less manual efforts: Satisfied
  • Network quality assurance: Intelligent site-site path analysis using active and passive monitoring: Satisfied
  • Visibility into ISP/Internet performance: Bringing user experience insights into the Network Operations Center (NOC): Extremely Satisfied

Reported that now that they have AppNeta, their confidence in gaining end-to-end visibility (from the site to the cloud) has significantly improved.




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