TechValidate Research on Broadcom NetOps

These pages present data that TechValidate has sourced via direct research with verified customers and users of Broadcom NetOps. TechValidate stands behind the authenticity of all published data. Learn more »



36 Published TechFacts

2 Published Charts

4 Published Case Studies



Selected Research Highlights


NetOps Customer Research

What were the most prominent benefits you realized from your investment in DX NetOps or AppNeta?
Faster and more accurate network issue detection and remediation
64%
Improved network operations efficiency
57%
Full visibility into managed and unmanaged networks
57%
Improved end-user and employee experience
29%
Revenue (gained/protection) from downtime avoidance
21%
Reduced cost (network monitoring tools, overhead)
14%
Time and cost savings from faster service ticket resolution
14%

NetOps Case Study

Fortune 500 Financial Services Company

Introduction

This case study of a Fortune 500 financial services company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It allows our Network Operations team to manage a large network environment more easily than it would without the solution. The product brings a lot of information together about the network devices and interconnectivity and saves the engineer from having to log into individual devices and run commands to get the same information.”

“The tool gives us a lot of information about the health and performance of our network in a single solution.”

“Our organization uses DX NetOps to monitor the health and performance of our very large network.”

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps?

  • I needed to gain end-to-end network visibility
  • I needed to improve root cause analysis, isolation, and resolution (MTTD, MTTR)
  • I needed to be able to respond to network issues faster

What other vendors did you consider before selecting DX NetOps?

  • None. We’ve had this product in place as long as I have been with the company

Use Case

They use DX NetOps for network health and performance monitoring

Results

Satisfaction with the following DX NetOps features:

  • End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Satisfied
  • Rapid and accurate isolation: network suppression, reducing alarm noise while diagnosing and resolving issues faster: Satisfied
  • Proactive insights: prediction of trends to improve decision-making and avoid serious network problems: Satisfied

Reported that now that they have DX NetOps, their confidence in gaining end-to-end visibility has improved.

NetOps Customer Fact

A medium enterprise computer software company is extremely satisfied with DX NetOps or AppNeta’s capability to rapidly and accurately isolate network issues using: network suppression, alarm noise reduction, fast diagnosis, and resolution of network issues.

NetOps Customer Research

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps or AppNeta?

I needed to be able to respond to network and user experience issues faster
71%
I needed to improve root cause analysis, isolation and resolution (MTTD, MTTR)
64%
I needed to gain end-to-end network visibility (from the client to the cloud)
57%
I needed to reduce if not eliminate blind spots in unmanaged/3rd party networks
36%
I wanted to reduce network mean-time-to-innocence (MTTI), empowering the right teams (server, app, ISP/3rd party provide
36%
I needed to consolidate/reduce multiple network monitoring tools
36%
I wanted to reduce SD-WAN monitoring and validation complexity
21%

NetOps Customer Statistic

64% of surveyed organizations invested in DX NetOps or AppNeta to address the need for improved root cause analysis, isolation and resolution (MTTD, MTTR).

64%

NetOps Case Study

Large Enterprise Healthcare Company

Introduction

This case study of a large enterprise healthcare company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“To this point, we are impressed with the network visibility we have seen using the solution.”

“We use the solution for end-to-end network monitoring.”

“The solution allows us to gain holistic network visibility, which helps us to troubleshoot issues faster.”

“The solution addresses the majority of what we need.”

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps or AppNeta?

  • We needed to gain end-to-end network visibility
  • We needed to reduce, if not eliminate blind spots in unmanaged/3rd party networks
  • We needed to improve root cause analysis, isolation, and resolution (MTTD, MTTR)
  • We wanted to reduce network mean-time-to-innocence (MTTI), empowering the right teams to address the issue
  • We needed to be able to respond to network and user experience issues faster
  • We wanted to reduce SD-WAN monitoring and validation complexity

What other vendors did you consider before selecting DX NetOps or AppNeta?

  • ThousandEyes
  • SolarWinds

Use Case

They use both DX NetOps and AppNeta for end-to-end network performance and user experience monitoring.

Results

Satisfaction with the following DX NetOps or AppNeta features:

  • End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Very Satisfied
  • Rapid and accurate isolation: network suppression, reducing alarm noise while diagnosing and resolving issues faster: Very Satisfied
  • Proactive insights: prediction of trends to improve decision making and avoid serious network problems: Very Satisfied
  • Broaden visibility: Extended performance monitoring with hop by hop network path analysis: Very Satisfied
  • Tame complexity: Scale-up monitoring, supporting large SDx env., isolating network issues with less manual efforts: Very Satisfied
  • Operational consistency: Reduce risk of change, using BGP path and device configuration change tracking: Very Satisfied
  • Network quality assurance: Intelligent site-site path analysis using active and passive monitoring: Very Satisfied
  • Visibility into ISP/Internet performance: Bringing user experience insights into the Network Operations Center (NOC): Very Satisfied

Reported that now that they have DX NetOps or AppNeta, their confidence in gaining end-to-end visibility (from the edge to the cloud) has significantly improved.



More to Explore



About Broadcom NetOps

NetOps by Broadcom offers a robust set of network observability and management capabilities. With these capabilities, teams can optimize network operations, accelerate network transformations, and enhance connected experiences. The solution equips users with a unified view of traditional networks as well as modern, software-defined and multi-cloud environments. The solution delivers the rapid scalability needed to support the network transformation initiatives of the largest global enterprises.

Broadcom NetOps Website   Broadcom Website