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TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



3,226 Customers Surveyed

23,128 Data Points Collected

82 Published TechFacts

13 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Customer Testimonial

I appreciate the extensive quality and support that I receive on an ongoing basis from Syniverse.

— Janet Newman, Roaming Manager, Cellular One Of NE Arizona

Source: Janet Newman, Roaming Manager, Cellular One Of NE Arizona
Validated
  Published: Sep. 2, 2020   TVID: E6B-640-3D9

Syniverse Customer Research

Overall Experience – Carrier Customers

Thinking about your OVERALL experiences with Syniverse’s products and services, which of the following best describes your OVERALL experience with Syniverse?

Excellent
25%
Very Good
54%
Good
18%
Fair
2%
Poor
1%
Source: TechValidate survey of 354 users of Syniverse
Validated
  Published: Dec. 3, 2020   TVID: 5DA-7D7-63F

Syniverse Customer Research

Thinking about your OVERALL experiences with Syniverse’s products and services, which of the following best describes your OVERALL experience with Syniverse?

Very Good
54%
Excellent
25%
Good
17%
Fair
2%
Poor
1%
Source: TechValidate survey of 352 users of Syniverse
Validated
  Published: Dec. 1, 2020   TVID: ACB-5E0-55A

Syniverse Case Study

Vodacom Congo

Introduction

This case study of Vodacom Congo is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

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“Excellent customer support and value returned for the price.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Comfone
    • Vodafone Carrier Services
    • EDCH
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • Group decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
  • They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: significantly better
    • value returned for the price: best in class
    • dedicated & responsive customer support: best in class
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: significantly better

Company Profile

Company:
*Vodacom Congo *

Company Size:
Medium Enterprise

Industry:
Telecommunications Services

About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today’s vast mobile ecosystem.

Learn More:

Syniverse

Source: Giselle Fwani, Senior Manager Interconnect & Roaming, Vodacom Congo
Validated
  Published: Nov. 9, 2020   TVID: F65-BDC-604

Syniverse Customer Satisfaction Rating

An IT Professional at a Global 500 telecommunications services company would be likely to recommend Syniverse for this reason:

Efficient and always very helpful in providing solutions to our requests.

Source: IT Professional, Global 500 Telecommunications Services Company
Validated
  Published: Nov. 4, 2020   TVID: FA5-BA0-F72

Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Syniverse?”

Syniverse Case Study

SMS Hyperloop

Introduction

This case study of SMS Hyperloop is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

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Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • SAP
    • Twilio
    • OpenMarket
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Low/no ROI for the investment

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Improved return on software/solution investment
    • Improved customer experience
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
  • They saw a return on their investment in Syniverse in 0-5 months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: significantly better
    • Value returned for the price: best in class
    • Dedicated & responsive customer support: significantly better
    • Technology innovation in the marketplace: better
    • Overall performance & quality: significantly better

Company Profile

Company:
SMS Hyperloop

Company Size:
Small Business

Industry:
Healthcare

About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today’s vast mobile ecosystem.

Learn More:

Syniverse

Source: Ed Purkiss, CEO, SMS Hyperloop
Validated
  Published: Sep. 22, 2020   TVID: 137-AF8-A77


More to Explore

All TechFacts (82)

All Research Charts (13)

All Case Studies (9)


About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website



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