TechValidate Research on Stack Overflow for Teams

These pages present data that TechValidate has sourced via direct research with verified customers and users of Stack Overflow for Teams. TechValidate stands behind the authenticity of all published data. Learn more »



303 Customers Surveyed

2,081 Data Points Collected

45 Published TechFacts

4 Published Charts

57 Published Case Studies



Selected Research Highlights


Stack Overflow for Teams Customer Review

4.5/5 Stars

How our organization uses Stack Overflow for Teams:

Would you recommend Stack Overflow for Teams?

Yes, because every dev already knows SO, so is just using it again but for private issues.

Stack Overflow for Teams Case Study

Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPIs of operational efficiency and organizational effectiveness.

The other challenges they wanted to solve were:

  • Removing roadblocks or barriers
  • Creating or maintaining a continuous learning culture
  • Breaking down silos between teams
  • Enabling employees to solve problems faster
  • Reducing the time to onboard new hires

Use Case

They use the basic tier of Stack Overflow for Teams.

Their engineering team is the main user of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

  • Wiki
  • Code repository
  • ChatOps (e.g., Slack or Microsoft Teams)

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

  • Increased discoverability of documentation and expertise
  • Decreased time to integrate work
  • Decreased onboarding time for new employees

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

  • Increased collaboration between and among teams
  • Increased transparency of knowledge and information

Stack Overflow for Teams Customer Research

What other challenges were you looking to solve by bringing in Stack Overflow for Teams?

Enable employees to solve problems faster
88%
Create or maintain a continuous learning culture
85%
Capturing institutional knowledge
68%
Reduce the time to onboard new hires
51%
Break down silos between teams
43%
Remove roadblocks or barriers
41%
Reduce distractions
24%
Attract or retain employees
8%
Support Innersource/Open Source initiatives
3%

Stack Overflow for Teams Customer Review

5/5 Stars

How our organization uses Stack Overflow for Teams:

The central knowledge repository has helped onboard [employees] faster.

Would you recommend Stack Overflow for Teams?

Yes. It’s easy to use.

Stack Overflow for Teams Customer Research

Organizations choose Stack Overflow for Teams to improve the following business KPIs:

Organizational Effectiveness
69%
Operational Efficiency
67%
Service Quality
26%
Business Performance
23%
Service Velocity
16%
Customer Value
8%
Other
8%

Stack Overflow for Teams Case Study

Small Business Telecommunications Services Company

Introduction

This case study of a small business telecommunications services company is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPIs of operational efficiency and organizational effectiveness.

The other challenges they wanted to solve were:

  • Reducing distractions
  • Breaking down silos between teams
  • Enabling employees to solve problems faster
  • Capturing institutional knowledge

Use Case

They use the business tier of Stack Overflow for Teams.

Their engineering, support, & sales teams are the main users of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

  • Wiki
  • Code repository
  • Software development project management system
  • ChatOps (e.g., Slack or Microsoft Teams)

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

  • Decreased firefighting/unplanned work
  • Fewer high severity/priority issues
  • Increased employee satisfaction
  • Increased discoverability of documentation and expertise

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

  • More knowledge is captured for the future
  • Increased productivity
  • Increased transparency of knowledge and information
  • Reduced team distractions or interruptions


More to Explore



About Stack Overflow for Teams

Stack Overflow for Teams provides just-in-time knowledge to help teams solve complex technical challenges through each stage of the development lifecycle. Because Stack Overflow’s public platform is already integral to how technologists work, Stack Overflow for Teams enables a more natural, frictionless exchange of company knowledge. It augments workflows, giving teammates easy access to persistent knowledge and cross-functional experts so they can confidently make more informed decisions and overcome roadblocks faster. The platform fosters continuous learning and growth while enabling an internal community that connects knowledge seekers and subject matter experts across departments.

Stack Overflow for Teams Website   Stack Overflow for Teams Website