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TechValidate Research on GoodHire

These pages present data that TechValidate has sourced via direct research with verified customers and users of GoodHire. TechValidate stands behind the authenticity of all published data. Learn more »



822 Customers Surveyed

6,226 Data Points Collected

20 Published TechFacts

9 Published Charts

15 Published Case Studies



Selected Research Highlights


GoodHire Customer Testimonial

The integration with our ATS and HRIS allows us to meet goals and increase the volume of our hires.

— Jesse Carrasco, Human Resources Director, Texas Utility Engineering, Inc.

Source: Jesse Carrasco, Human Resources Director, Texas Utility Engineering, Inc.
Validated
  Published: Jan. 24, 2019   TVID: D2A-D8B-989

GoodHire Case Study

West Liberty University Finds GoodHire’s Platform Capabilities “Best in Class”

Introduction

This case study of West Liberty University is based on a December 2019 survey of GoodHire customers by TechValidate, a 3rd-party research service.

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“GoodHire has taken the burden away from the employer and placed responsibility on the candidate. Major time saver and efficiency boost for the HR department.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • Sterling
  • Challenges they experienced with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Pricing
    • Poor, clunky or outdated user experience
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Relationship and communication with the Sales Rep
    • Pricing
    • Modern, intuitive user interface

Use Case

The key features and functionalities of GoodHire that the surveyed organization uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: extremely valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: extremely valuable
    • transparent pricing: extremely valuable

Results

The surveyed organization achieved the following results with GoodHire:

  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: greater than 75%
    • reduced costs: 25-50%
    • improved time-to-hire: greater than 75%
  • Saved 6-10 hours per week processing background checks using GoodHire.
  • Agrees with the following statements about GoodHire:
    • “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
  • Received 80-100% more value using GoodHire than other solutions they’ve used in the past.
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: significantly better
    • ease of use: best in class
    • candidate experience: best in class
    • quality of customer support: best in class
    • value returned for the price: best in class
    • overall solution performance: best in class
    • data quality/report accuracy : best in class

Organization Profile

Organization:
West Liberty University

Industry:
Educational Institution

About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates.

GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

Learn More:

GoodHire

Source: Diana Harto, Chief Human Resources Officer, West Liberty University
Validated
  Published: Oct. 27, 2020   TVID: B11-C91-0E6

GoodHire Customer Research

Benefits of Using GoodHire

What benefits have you experienced since using GoodHire?

Faster turnaround times
63%
Process background checks faster
57%
Centrally track background check status & results
51%
Hire/onboard candidates faster
51%
Simplified screening workflow
47%
Improved customer service
46%
Better candidate experience
40%
Source: TechValidate survey of 89 users of GoodHire
Validated
  Published: Sep. 30, 2020   TVID: EBB-BE5-C4D

GoodHire Customer Testimonial

I was impressed with the ease of management and attention to compliance practices from the employer’s perspective. I also thought the candidate experience was simple and efficient.

— Vice President Human Resources, Medium Enterprise Professional Services Company

Source: Vice President Human Resources, Medium Enterprise Professional Services Company
Validated
  Published: Mar. 2, 2020   TVID: 00A-DEE-4F2

GoodHire Case Study

Choices Coordinated Care Solutions Finds GoodHire’s Features & Functionality Extremely Valuable

Introduction

This case study of Choices, Inc. is based on a December 2019 survey of GoodHire customers by TechValidate, a 3rd-party research service.

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“While price was comparable, the candidate experience and easy website made the difference.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • HireRight
  • Challenges they experienced with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Untimely support/poor customer experience
    • Poor, clunky or outdated user experience
    • Invoices were difficult to read.
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Relationship and communication with the Sales Rep
    • Modern, intuitive user interface
    • US-based, FCRA-certified customer support
    • Data quality

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: extremely valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: extremely valuable
    • transparent pricing: extremely valuable

Results

The surveyed company achieved the following results with GoodHire:

  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: greater than 75%
    • reduced costs: less than 25%
    • improved time-to-hire: 50-75%
  • Saved 0-5 hours per week processing background checks using GoodHire.
  • Agrees with the following statements about GoodHire:
    • “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
    • “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
  • Received 40-60% more value using GoodHire than other solutions they’ve used in the past.
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: significantly better
    • ease of use: significantly better
    • candidate experience: significantly better
    • quality of customer support: best in class
    • value returned for the price: better
    • overall solution performance: significantly better
    • data quality/report accuracy : better

Company Profile

Company:
Choices, Inc.

Company Size:
Medium Enterprise

Industry:
Non-profit

About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates.

GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

Learn More:

GoodHire

Source: Elizabeth Chirtea, HR Generalist, Choices, Inc.
Validated
  Published: Oct. 27, 2020   TVID: F07-B46-23D

GoodHire Customer Research

As you think about your use of GoodHire during the COVID-19 pandemic, please rate your satisfaction with GoodHire on the following criteria:

Extremely Satisfied Very Satisfied Satisfied Dissatisfied
Responsiveness of customer support

50%

32%

14%

4%
Educational resources provided (webinars, blogs, etc.)

47%

30%

21%

2%
Status updates regarding court closures and/or delays

38%

27%

32%

3%
Transparency around impact of COVID-19 on background checks

38%

32%

25%

5%
Source: TechValidate survey of 88 users of GoodHire
Validated
  Published: Sep. 17, 2020   TVID: 806-909-F08


More to Explore

All TechFacts (20)

All Research Charts (9)

All Case Studies (15)


About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates. GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

GoodHire Website



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