Original Research on ADP

ADP Customer Testimonial

With ADP, we have all personal data in one place.

— Payroll Administrator, Medium Enterprise Chemicals Company

ADP-KUNDENBEISPIEL

Bundesbehörde

Einführung

Einführung Dieses Kundenbeispiel von Bundesbehörde basiert auf einer Befragung von ADP-Kunden im Mai 2022 durch TechValidate, einem Forschungsdrittdienstleister.

Wissenstransfer durch die Mitarbeiter von ADP, der auf unserer Seite bei den Mitarbeitern eine hohe Akzeptanz des ADP Produktes hinterlässt.
Im Bereich der Individualanforderungen eine sehr gute, lösungsorientierte Beratung, die auf unserer Seite motivationssteigernd war (führte zu einer hohen Akzeptanz des Produktes).

Herausforderungen

Geschäftliche Gründe, die beim Unternehmen, in dem die Umfrage stattfand, dazu geführt haben, ADP zu evaluieren und schließlich auszuwählen:

ADP war die richtige Wahl für unser Unternehmen
Hohe Akzeptanz der Mitarbeiter des Produktes und Zuverlässigkeit, Support

Anwendungsfall

Die Hauptmerkmale und Funktionalitäten von ADP, die im Unternehmen verwendet werden, in dem die Umfrage stattfand:

Bewertung der einzelnen folgenden Aspekte von ADP durch Unternehmen, in dem die Umfrage stattfand:
- Berichterstellungsfunktionen von ADP: Klassenbester
- Kundendienst: Klassenbester
- Implementierung: Klassenbester
- Produktfunktionalität von ADP: Klassenbester
- Integration mit anderen Systemen von Drittanbietern: Gut
- Fähigkeit von ADP zur Einhaltung von Compliance-Vorschriften: Klassenbester
- Benutzeroberfläche/Benutzererfahrung: Klassenbester
- Fehlerfreie Entgeltabrechnung: Klassenbester

Ergebnisse

Das Unternehmen, in dem die Umfrage stattfand, erzielte mit ADP folgende Ergebnisse:

Wichtigste Zusatzleistungen für das Unternehmen, in dem die Umfrage stattfand, durch die Zusammenarbeit mit ADP:
- Durch die ADP-Systeme stehen uns jetzt bessere Berichtsmöglichkeiten zur Verfügung, die es uns ermöglichen, fundiertere Entscheidungen zu treffen
- Wir haben doppelte Arbeit und manuelle Prozesse reduziert
- Wir sind bei der Bearbeitung unserer Entgeltabrechnung effizienter geworden

Aussagen, die auf das befragte Unternehmen zutreffen:
- ADP spart uns Zeit, indem es uns hilft, unsere Entgeltabrechnungs- und HR-Funktionen effizienter zu verwalten
- Die Partnerschaft mit ADP hat uns das Vertrauen und die Sicherheit gegeben, die sich aus der Zusammenarbeit mit einem Marktführer ergeben
- Das ADP-Team versteht unser Geschäft und arbeitet partnerschaftlich mit uns zusammen
- ADP hilft uns, Probleme schnell zu erkennen und sie effizient und zeitnah zu lösen

ADP Customer Fact

ADP Australia:

Stratpharma rates ADP’s customer support teams’ knowledge of the legislative landscape as Excellent.

ADP Case Study

ADP Australia:
Mt Law Group Pty Limited

Introduction

This case study of MT Law Group Pty Limited is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

“We can concentrate on what we do and know payroll is correct.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

Rates each of the following aspects of the ADP offer:
- ADP’s reporting capabilities: Excellent
- ADP’s product functionality: Excellent
- Integration with other third-party systems: Good
- ADP’s ability to meet compliance regulations: Excellent
- Ease of using ADP solutions: Excellent
- Payroll accuracy: Excellent
- ADP’s data security, privacy and confidentiality: Excellent
Rates each of the following aspects of the ADP support:
- customer support team’s responsiveness: Excellent
- understanding of their business : Excellent
- proactively identifying issues before they happen: Excellent
- customer support teams’ knowledge of the legislative landscape: Excellent
- informing of upcoming legislation changes: Excellent

Use Case

The key features and functionalities of ADP that the surveyed company uses:

The business reasons that led their organisation to evaluate and ultimately select ADP:
- Felt ADP was the right fit for their business
- Wanted access to expertise when required
- Recommendation from our accountant.
The payroll reasons that led their organisation to evaluate and ultimately select ADP:
- To save time and improve efficiency in their payroll processing
- Because they did not have their own expertise in house to stay on top of changing legislation
- To ensure accurate payroll processing every time

Results

The surveyed company achieved the following results with ADP :

The benefits they have seen since working with ADP:
- Saved time and money by streamlining payroll processes
- Were able to focus on their core business
- Reduced duplication and manual processes
- Increased efficiency in processing payroll
- Gained more confidence that they are always compliant
- Gained more confidence that they will have access to the necessary expertise and support
The statements below apply to their organization:
- ADP saves us time by helping us manage our payroll more efficiently
- ADP keeps us up to date and helps us navigate the legislative landscape
- ADP gives us the confidence and reassurance that comes from working with a market leader
- Our ADP team understands our business and works in partnership with us
- ADP helps us quickly identify problems and resolves them in an efficient and timely manner
Rates how strongly they agree with these statements:
- ADP works in partnership with us: Agree completely
- ADP’s experts give me confidence that I have the expertise I need on hand: Agree completely
- ADP has made my job easier: Agree completely
- We are happy with ADP’s customer support: Agree completely
- ADP is very customer focused: Agree completely
- ADP is the right partner to accompany us on our payroll journey: Agree completely
- ADP is a partner who can grow with our needs: Agree completely
- ADP has supported us in our compliance and legislation challenges: Agree completely

ADP Customer Research

ADP Australia

Please tell us which of the statements below apply to your organization

ADP saves us time by helping us manage our payroll more efficiently	78%
ADP keeps us up to date and helps us navigate the legislative landscape	67%
ADP helps us quickly identify problems and resolves them in an efficient and timely manner	46%
ADP gives us the confidence and reassurance that comes from working with a market leader	37%
ADP offers innovative tools to help us manage our payroll	33%
Our ADP team understands our business and works in partnership with us	29%

ADP Customer Research

ADP Australia: Why our clients partner with ADP

Please tell us the ‘business reasons’ that led your organisation to evaluate and ultimately select ADP as your partner of choice.

ADP was the right fit for our business	60%
Access to expertise when required	27%
Proactive support on legislation and compliance changes	26%
Reduce over-reliance on one person in our organization	14%
Adopt a single supplier strategy	13%
Unhappy with our previous supplier	7%
Outgrown our previous supplier	6%

TechValidate Research on ADP

These pages present data that TechValidate has sourced via direct research with verified customers and users of ADP. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Bundesbehörde

Einführung

Herausforderungen

Anwendungsfall

Ergebnisse

Firmenprofil

ADP Australia:

ADP Australia:
Mt Law Group Pty Limited

Introduction

Challenges

Use Case

Results

Company Profile

About ADP

ADP Australia

ADP Australia: Why our clients partner with ADP

More to Explore

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

TechValidate Research on ADP

These pages present data that TechValidate has sourced via direct research with verified customers and users of ADP. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Bundesbehörde

Einführung

Herausforderungen

Anwendungsfall

Ergebnisse

Firmenprofil

ADP Australia:

ADP Australia: Mt Law Group Pty Limited

Introduction

Challenges

Use Case

Results

Company Profile

About ADP

ADP Australia

ADP Australia: Why our clients partner with ADP

More to Explore

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

ADP Australia:
Mt Law Group Pty Limited