TechValidate Research on Tango Card

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tango Card. TechValidate stands behind the authenticity of all published data. Learn more »



737 Customers Surveyed

6,409 Data Points Collected

146 Published TechFacts

65 Published Charts

117 Published Case Studies



Selected Research Highlights


Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result

Tango Card Customer Satisfaction Rating

Barbara Glancy, an Operations Manager at Delta Dental Plan of CA would be very likely to recommend Tango Card for this reason:

I love Tango Card. They has made my world so much easier. I used to have to run out and get gift cards myself all the time and wait for reimbursement from my company. I didn’t mind that so much but to have to go to a bunch of different places was a pain.

Tango Card Customer Satisfaction Rating

Czarina Carden, a Business Professional at HomeFinder.com, would be very likely to recommend Tango Card for this reason:

Easy to use and great customer service.

Tango Card Case Study

Educational Institution

Introduction

This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed organization uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed organization achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 0-20%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 21-40%

Tango Card Customer Research

Prior to Tango Card, how were you fulfilling rewards?

We did not send rewards
21%
We processed check/deposits/disbursements ourselves
9%
We purchased physical rewards and fulfilled ourselves
58%
We purchased digital rewards and fulfilled ourselves
24%
We had another fulfillment partner
9%

Tango Card Case Study

Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Digital gift cards provide an additional opportunity to increase customer engagement with our sales team.”

“Tango Card’s fee structure and fulfillment make them a key partner in our program.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Dealt with high fees/costs associated with fulfilling rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Ordering a file of reward codes
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
    • Customer loyalty
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 21-40%
    • Reduced the cost by: 41-60%
    • Increased their desired results by: 41-60%


More to Explore



About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Tango Card Website   Tango Card Website