Original Research on NETSCOUT nGenius Solution

NETSCOUT solutions Case Study

AAA Michigan achieves winning policy with end-to-end visibility

Introduction

This case study of AAA Michigan is based on a September 2019 survey of NETSCOUT solutions customers by TechValidate, a 3rd-party research service.

Challenges

Agrees with the business challenges concerning cloud migration or data center transformation that led AAA Michigan to evaluate and ultimately select NETSCOUT solutions:

high volume of disparate data from siloed tools makes it challenging to manage performance and security issues
visibility blind spots in the hybrid cloud and multi-cloud increase risk
lack of a common situational awareness between IT teams causes finger-pointing

Agrees NETSCOUT helps solve these service assurance challenges:

gaining end-to-end visibility across the cloud, data center, and network edge
optimizing application performance when migrating to the cloud
detecting anomalies and then quickly and efficiently investigating the root cause

Use Case

The key features and functionalities of NETSCOUT solutions that the AAA Michigan uses:

Achieved the following with NETSCOUT solutions:
- Greater speed and agility in introducing new services
- Early warning into the risks that threaten digital services and assets
- Happier users with improved quality of experience through actionable insights
- Greater collaboration between NetOps, SecOps, and other IT teams
- Improved network and service availability
AAA Michigan rates the following NETSCOUT features important or extremely important:
- Ubiquitous visibility with pervasive instrumentation in the cloud and on-premises (vSTREAM™ and InfiniStreamNG™ software and hardware appliances)
- Deep application visibility for multi-cloud and data centers (Adaptive Service Intelligence™ technology)
- Actionable visibility for service performance, threats and vulnerabilities (nGeniusONE® and Arbor security)
Finds the following NETSCOUT partnerships for performance and security management valuable:
- AWS
  (advanced technology partnership, marketplace offerings)
- Microsoft Azure (co-sell partnership, marketplace offerings)
- VMware
  (advanced technology partnership for NSX and VMware Cloud on AWS)

Results

AAA Michigan achieved the following results with NETSCOUT solutions:

The packet data that NETSCOUT converts into meaningful information helps their organization:
- Continuously monitor a variety of availability, reliability, responsiveness and threat metrics
- Get deep insights into service dependencies to assure both security and high-quality customer experience
Achieved the following with NETSCOUT solutions:
- Improved visibility: more than 50%
- Reduced MTTK: more than 50%
NETSCOUT enables them to confidently deploy and secure applications and services across physical, virtual, and cloud environments by:
- Transforming packet data into smart data to gain anywhere, anytime visibility and actionable intelligence, at scale
- Delivering smarter analytics to intelligently pinpoint data, network, session, and application elements that are causing performance problems
- Helping rapidly uncover and resolve security problems without modifying existing workflows
Agrees NETSCOUT’s performance and security monitoring technologies for on-premises, cloud, and network edge provides:
- deep visibility into service stacks and an early warning system for IT and SecOps
- consistent performance and security monitoring, at scale, and protects critical applications and services

NETSCOUT nGeniusONE Platform Customer Statistic

NETSCOUT Best for Cloud

9 out of every 10 enterprises say nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud is superior when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies.

NETSCOUT for Cloud Migration Customer Research

95% of surveyed organizations say NETSCOUT smart data required for pre-migration, during migration and post-migration to the cloud

NETSCOUT uses patented technology to transform packet data into smart data. Indicate if you agree with the following statements.

Strongly agree Agree Don't agree

Smart data is needed pre-migration to understand service dependencies and application performance baselines
Insights into service, application, and infrastructure performance requires smart data to achieve user experience objectives during cloud migration
Monitoring a variety of performance metrics requires smart data post-migration to quickly pinpoint the root cause of problems

NETSCOUT nGeniusONE Platform Case Study

Fortune 500 Health Care Company

Introduction

This case study of a Fortune 500 health care company is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our NETSCOUT investment paid for itself within 3 months through improved customer experience.”

“After evaluating other vendors, we concluded nGeniusONE is best-in-class for UC&C service performance monitoring.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

Utilized the following NETSCOUT solution features for Business Assurance:
- Automatic discovery of service-delivery components and visualization of all interdependencies
- Understand current capacity utilization and estimate future needs based on past trends
- Gain a situational awareness through service-centric dashboards and a top-down approach
- Contextual analysis for applications and digital services
- Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
- CA
- Splunk
- Riverbed
- SolarWinds
- HP

Results

The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

Rated the following statement as:
- NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
- NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
- NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
- nGeniusONE with InfiniStream appliances and nGenius PULSE for Cloud: best in class
- nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
- nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
- nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): significantly better
- nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
- Reduced business risk: 10-24%
- Improved service performance: 10-24%
Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
- Improved customer experience: 0-3 months
- Operational efficiencies: 0-3 months
- Support for new business models: 3-6 months
- Increased collaboration: 3-6 months

NETSCOUT nGeniusONE Platform Customer Research

Healthcare organizations reduced MTTR by 25% or more and consider NETSCOUT best-in-class for hybrid cloud

Please rate the value of NETSCOUT performance monitoring and troubleshooting against alternative solutions:

Best in class Significantly better Better Worse

Service monitoring and troubleshooting in hybrid cloud environments

NETSCOUT nGeniusONE Platform Customer Fact

NEC, an Information and Communications Technology (ICT) leader, evaluated CA, Splunk, SolarWinds, Gigamon, AppDynamics, NetQoS, and HP before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise.

TechValidate Research on NETSCOUT nGenius Solution

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGenius Solution. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

AAA Michigan achieves winning policy with end-to-end visibility

Introduction

Challenges

Use Case

Results

Company Profile

About NETSCOUT solutions

NETSCOUT Best for Cloud

95% of surveyed organizations say NETSCOUT smart data required for pre-migration, during migration and post-migration to the cloud

Fortune 500 Health Care Company

Introduction

Challenges

Use Case

Results

Company Profile

About NETSCOUT nGeniusONE Solution

Healthcare organizations reduced MTTR by 25% or more and consider NETSCOUT best-in-class for hybrid cloud

More to Explore

About NETSCOUT nGenius Solution