Original Research on AIOps From Broadcom

AIOps, Machine Learning and Analytics Customer Testimonial

AIOps Helps with Human Burnout

AIOps will speed up time to recovery, minimize impact to customers, and ensure Operations folks don’t get burned out. It will also aid in delivering a better end user experience.

— IT Professional, Global 500 Insurance Company

CA Technologies Application Performance Management Customer Research

Telecom Reduces Admin Time with CA APM 10

By approximately what percent did CA APM 10 improve the following?

Over 75% 75-50% 50-35% 35-15% 15-0%

Application performance
Reduce time on admin and mgmt
End-user-experience

AIOps From Broadcom Case Study

Small Business Telecommunications Services Company

Introduction

This case study of a small business telecommunications services company is based on a March 2020 survey of AIOps From Broadcom customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Broadcom uniquely provides the ability to analyze, correlate, and connect business and IT data across domains, and apply machine learning and real-time analytics necessary to deliver actionable insights that help automate and enhance overall IT Operations functions. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AIOps from Broadcom:

Solved for the following challenges by selecting AIOps and Monitoring Solutions from Broadcom:
- Too many manual tasks are time-consuming when resolving issues
- Supporting business growth with operational efficiency
Said they struggled with the following, prior to selecting AIOps and Monitoring Solutions from Broadcom:
- Explosion of monitoring data
- Velocity of change
Evaluated the following vendors before selecting Broadcom AIOps and Monitoring Solutions:
- Splunk
- SolarWinds

Use Case

The key features and functionalities of AIOps from Broadcom that the surveyed company uses:

AI and machine learning capabilities in their monitoring tools helped their company with the following:
- Improve MTTR

Results

The surveyed company achieved the following results with AIOps from Broadcom:

Reported that AIOps and Monitoring tools have increased the following by these amounts:
- Staff productivity: 15%-34%
- Triage times: 35%-49%
- Ability to prevent outages: 15%-34%
- User experience: 35%-49%
- Ability to identify root-cause: 15%-34%
See the following AIOps capabilities as important:
- Predictive Analytics

AIOps, Machine Learning and Analytics Customer Testimonial

AIOps is Key to Improving User Experience

AIOps will help us deliver better quality and improved user experiences with predictive analytics.

— IT Architect, Large Enterprise Professional Services Company

Case Study: The Walt Disney Company

Introduction

This case study of The Walt Disney Company is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“Use of CA APM has provided the depth of insight needed to substantially reduce downtime with the ability to catch problems early. CA APM has been heavily embraced, customized, and deeply embedded to provide rich perspectives of a very dynamic and complex technology landscape within the company.”

Challenges

Solved the following challenges with CA APM:
- Inconsistent or poor app end-user-experience
- Difficult and long root-cause analysis for app performance issues
- Long app performance Mean Time To Resolution (MTTR)
- Distributed IT Ops tools with no complete/integrated app view
- Customized metrics and views biult in-house specific to business specializations.

Use Case

Deployed over 5000 CA Agents/JVMS.
Monitors over 500,000 transactions per day with CA APM.

Results

Found the following APM features to be most important to their organization:
- Support for modern languages (such PhP, Ruby, Cassandra, Node.js, etc.)
- Auto discovered top down, intuative views of business services.
Implementing CA APM improved the following:
- End-user-experience: 50-75%
- Application performance: 35-50%
- Preventitive issues : over 75%
- MTTR for application problems: 50-75%
- Reduction of time on administration and management: 0-15%
The company has seen an improvement in the below areas since adopting CA APM:
- The organization is able to fix performance issues faster, allowing greater time to deliver new innovation
- A faster feedback cycle between operations and development to address performance issues
- The ability to collaborate across stakeholders to determine the root cause of performance issues

CA Technologies Application Performance Management Customer Research

Improved End User Experience Key for Government

By approximately what percent did CA APM 10 improve the following?

Over 75% 75-50% 50-35% 35-15% 15-0%

End-user-experience
Application performance
Proactively prevent issues

TechValidate Research on AIOps From Broadcom

These pages present data that TechValidate has sourced via direct research with verified customers and users of AIOps From Broadcom. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for AIOps From Broadcom

Selected Research Highlights

AIOps Helps with Human Burnout

Telecom Reduces Admin Time with CA APM 10

Small Business Telecommunications Services Company

Introduction

Challenges

Use Case

Results

Company Profile

About AIOps From Broadcom

AIOps is Key to Improving User Experience

Case Study: The Walt Disney Company

Introduction

Challenges

Use Case

Results

Company Profile

About CA Technologies Application Performance Management

Improved End User Experience Key for Government

More to Explore

About AIOps From Broadcom