With a population of more than 1.4 million people, San Diego is the 2nd largest city in California and the 8th largest in the United States. The city is in the seat of San Diego County and is the economic hub for the region. A mayor and nine-member council serves and supports the city’s residents. The City of San Diego is responsible for police, public safety, streets, water and sewerage, planning and zoning and, other services within its borders.
To both better manage and respond quickly to increasing demands from business units, the City of San Diego needed to automate its SAP change management processes. Automation would enable the administrative unit to reduce the costs of managing SAP change, tighten controls over releases and assist with achieving agile and DevOps strategies.
Other reasons the City of San Diego deployed Rev-Trac to automate its SAP change management processes include:
o to implement a release management strategy
o to facilitate an N and N+1 dual development environment
o to assist in managing an upgrade or significant project
o to enable an increase in change volume
o to help speed up the rate at which we can deliver change
o to simplify the SAP change management process