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TechValidate Research on Rev-Trac

These pages present data that TechValidate has sourced via direct research with verified customers and users of Rev-Trac. TechValidate stands behind the authenticity of all published data. Learn more »



168 Customers Surveyed

1,456 Data Points Collected

125 Published TechFacts

21 Published Charts

14 Published Case Studies



Selected Research Highlights


Rev-Trac Customer Research

Unrivaled Client Satisfaction

On a scale of 1-5 stars, please rate your overall level of satisfaction with using Rev-Trac?

44%
22%
29%
5%

Rev-Trac Case Study

Hanson Australia Increases SAP Change Volume up to 70% while Reducing Costs of Managing Change with Rev-Trac

Introduction

This case study of Hanson is based on a July 2017 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.

Challenges

Testimonial: “Rev-Trac has transformed the way we work; from changing a time consuming and sometimes daunting series of tasks, into a well-organized, robust process that everyone trusts.”

Hanson Australia, headquartered in Sydney, is part of the HeidelbergCement Group, a global concrete products manufacturer employing 57,000 people across five continents with their products sold throughout the world. Hanson Australia’s SAP-based IT backbone supports an operating division spread across 450 locations in Australia, Malaysia, Singapore and Greater China.

To manage its increasingly complex change management requirements, Hanson needed to add flexible change automation, complete documentation and reliable policy enforcement to its SAP IT controls. Rev-Trac provided, in a single package, the business-efficient change management solution Hanson needed to achieve their top 3 goals which were to:

  • Improve production system stability;
  • Reduce the costs of managing change; and
  • Simplify the SAP change control process overall

Use Case

Having also reviewed SAP Solution Manager ChaRM when replacing their non-automated change-related system, and decided on Rev-Trac as a “Purpose-built tool with clear design and great support,” Moreover, they felt confident that Rev-Trac would deliver the level of flexibility they needed while meeting their implementation timeline. Within a week of consulting, Hanson’s release strategies and processes were defined and a few weeks later they were live, with very few issues and with less than an hour of new user training.

Rev-Trac offers a unique ability to track cross-system and intra-system development which highlights parallel development and potential production system conflict issues. Rev-Trac then automatically informs all stakeholders in a format that makes continuous delivery and multiple team agile development approaches possible within an SAP development environment. Hanson is also leveraging Rev-Trac’s extended locking and OOPS functionalities as key features supporting their Agile/DevOps initiatives.

Results

Before implementing Rev-Trac, it took IT between 2 and 5 hours on average to identify and fix an overwrite error. Today the company reports that each month, Rev-Trac alerts their organization of 7-10 potentially dangerous overtake and/or overwrite situations! Not only is that a huge savings in productivity but the risk avoidance for potential downtime is where the real value is found.

Other remarkable metrics to note are that Hanson has:

  • Cut production incidents by half with Rev-Trac.
  • Increased Volume of Change almost 70%
  • Reduced Manual Effort between 70% – 90%
  • Eased/reduced Time on Audit Tasks by almost 90%
  • Shrank Manual Retrofit Effort by over 70%

“Rev-Trac has made my life as Application Development Manager easy and put me in control.”

Rev-Trac Customer Research

Rev-Trac Workflow Automation + Locking & OOPs functionality facilitates SAP Agile/DevOps efforts

How is Rev-Trac helping you achieve your Agile/DevOps initiative?

Workflow automation
63%
Conflict management through extended locking and OOPS
61%
Release Management Workbench
34%
We don’t have any Agile/DevOps initiatives that I know of
32%

Rev-Trac Customer Testimonial

Right to the point!

4.5/5 Stars

In a sentence or two, describe the operational impact Rev-Trac has had on your SAP IT organization:

“A lot more SAP change control automation.”

Rev-Trac Case Study

Global 500 Retail Company Scales its SAP Change Volume and Improves Quality with Rev-Trac Change Control Automation

Introduction

This case study of a global 500 retail company is based on a September 2016 survey of Rev-Trac customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Change went from being the main function and point of concern at every cutover, to a complete after-thought. It’s now taken for granted because of how easy Rev-Trac has made it.”

Challenges

For this global 500 retail company driven by over 300,000 employees in 20 countries worldwide and serving 180 million customers each year, managing changes to their core IT systems in response to business demands is absolutely critical to business success. Hoever, handling change process manually across its large, 100+ system SAP infrastructure was proving to be costly and IT recognized that not only would existing processes not scale to meet growing business demands, but gaps in their process meant quality began to suffer and impact the business.

When IT decided to implement an N+1 architecture and move towards a formal release management strategy, automation was investigated as a possible solution to both simplify the process and reduce the expected costs of managing a considerable increase in SAP change.

Use Case

By adopting automation and implementing a strategic release management program, the company learned it would be able to strip out most manual change control tasks and activities, respond more quickly to business requested change, and ultimately deliver more projects sooner with fewer go-live errors. Plus, with the right tool selection they could guarantee change control compliance with automated tracking, process enforcement, and documentation of all changes.

Solution
Rev-Trac was selected ahead of several readily available solutions, including SAP Solution Manager ChaRM and two other notable third party SAP change control automation solutions. Once the selection process was completed and the decision was made to implement Rev-Trac, within 3 months the solution was in productive use.

As far as adoption of Agile/DevOps principals with regard to its SAP development process, the company considers itself “already there.” Having adopted Rev-Trac the company can continue to integrate and automate critical ALM tooling when needed as part of this effort, with ITSM already well established. IT considers Rev-Trac’s workflow automation, extended locking and OOPS to be extremely effective features in helping them achieve their SAP change management success.

Results

Several years on from the selection and implementation of Rev-Trac, the initial goals of the project have been achieved:

  • Manual effort has been reduced by more than 70%
  • Production stability (based on error reductions) has increased by over 70%
  • Managing of change throughout has been simplified and/or improved by over 50%
  • Over 50% of the N+1dual development stream manual effort has been eliminated
  • Overall change control and change management efficiency has improved by over 50%

In addition, the company has benefited from a significant increase (up to 90%) in the volumes of change managed by the team and a 70% reduction in time spent on audit tasks.

Rev-Trac Customer Statistic

Workflow Approval? Yes, Rev-Trac speeds that up too.

84% of Rev-Trac customers surveyed find Rev-Trac’s automatic workflow approval to have greatly helped accelerate change delivery at their organization

84%


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About Rev-Trac

Rev-Trac has specialized in simplifying SAP change control since 1999 by developing market-leading software and integrations to reduce risks and lower the costs of managing and delivering changes in SAP solutions.

Rev-Trac Website   Rev-Trac Website