TechValidate Research on Rev-Trac

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108 Customers Surveyed

941 Data Points Collected

115 Published TechFacts

17 Published Charts

13 Published Case Studies

Selected Research Highlights

Rev-Trac Customer Fact

Change Control that’s simple, transparent, agile, enforceable, traceable — and friendly too!

5/5 Stars

How our organization uses Rev-Trac:

The Rev-Trac support and consulting team are easy to work with and always gets back to me in a timely manner.

Rev-Trac Case Study

Minerals and Metals Group Accelerates SAP Business Requested Change with Rev-Trac Automation


This case study of Minerals and Metals Group is based on a September 2016 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.

“The software and tools that come with Rev-Trac are fantastic for managing change across our SAP landscapes.”


Minerals and Metals Group (MMG) is an Australian-Chinese global resources company employing more than 5,500 people with over $US 2 billion in revenue and over $US 14 billion in assets. MMG is headquartered in Melbourne, Australia and explores, develops, and mines base metal deposits around the world.

As part of its automation initiative, MMG decided to implement a Release Management strategy and needed a fool-proof process to manage significant upgrade projects. Running an extensive SAP IT infrastructure, they knew their existing manual non-automated SAP change control process was no longer going to help them meet business and industry growth demands.

Use Case

After evaluating SAP’s ChaRM functionality, Minerals and Metals Group selected Rev-Trac to implement a release managagement strategy, simplify the SAP change control process overall, and to assist in managing future upgrades or other significant projects. And planning is underway to adopt Agile/DevOps principles for SAP change management in which Rev-Trac will also play a key role.


Once the selection process was completed and the decision was made to implement Rev-Trac, the solution was productive within 3 months. Today,
several years on from the selection and implementation of Rev-Trac, the company’s initial goals have been achieved with remarkable results:

  • Manual effort has been reduced by more than 70%
  • Production stability (based on error reductions) has increased by over 70%
  • Has simplified the management of system change across SAP landscapes by over 70%
  • Eliminated over 70% of the manual retrofit effort

Prior to implementing Rev-Trac, the between 7 and 10 potentially dangerous overtake and/or overwrite situations were reaching production each month. With the time to fix an overtake / overwrite error taking almost 2 hours, that’s a considerable loss of productivity not even taking in to account the risk of creating a downtime event. Rev-Trac’s OOPS functionality completely eliminates this risk, returning lost productivity and increasing confidence in the systems.

Additionally, the company has benefited from a significant increase (up to 69%) in the volumes of change managed by the team and a 70% reduction in time spent on audit tasks. With Rev-Trac, Minerals and Metals Group continues to fine tune their Agile Dev/Ops strategy using Rev-Trac’s workflow automation and superior conflict management and extended locking functions.

Rev-Trac Customer Research

Almost 60% of Rev-Trac users have experienced a 50% or more reduction in change related production incidents since implementing Rev-Trac

Survey Question: To what degree do you believe Rev-Trac has reduced change related Production incidents?

Over 75%: 22%
51-75%: 36%
26–50%: 8%
11–25%: 17%
Up to 10%: 17%

Rev-Trac Customer Fact

Rev-Trac: Yes you can…set and forget.

5/5 Stars

Would you recommend Rev-Trac?

We don’t worry much about transports anymore with Rev-Trac. Rev-Trac just runs, which is great. It has freed up the SAP Basis team to worry about other things.

Rev-Trac Case Study

Rev-Trac accelerates Verizon’s media ambitions


This case study of Verizon Communication is based on an April 2017 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.

“Rev-Trac has greatly simplified our change management process. It’s helped us stabilize both our QA and our Production environments and place ‘many cars on the freeway’ for functional delivery.”


Verizon is much more than a wireless communications company. Number 30 on the global Fortune 500 list, Verizon Communications has combined the recent acquisition of Yahoo with its existing AOL business to create a new subsidiary. Newly created Oath is a diverse house of more than 50 media and technology brands that engages more than a billion people around the world.

The communications company’s continuous growth through acquisitions, such as AOL and Yahoo, secures it a place at the forefront of the increasingly popular Internet of Things (IoT) evolution. The leadership believe the combined set of assets across Verizon and Oath – from VR to AI, 5G to IoT and content partnerships to originals – will create exciting new ways to captivate audiences across the globe.

Use Case

Accelerate business transformation
For Verizon, the goal is continuous audience growth. To help achieve the scale it desired, the communications company wanted to streamline its SAP environment, simplifying change control processes and improving production stability. At the time, Verizon also had a project underway to adopt agile and DevOps principals for SAP change management.

Rev-Trac had been on Verizon’s radar for few years, and it had also evaluated SAP’s Solution Manager ChaRM. The Verizon IT team realized Revolution Software Concepts’ (RSC) Rev-Trac most closely aligned with achieving its SAP DevOps goals.

Automation was key to Verizon achieving its SAP agile and DevOps initiatives. To realize their goals the company used Rev-Trac for workflow automation, conflict management through extended locking and the software’s Overtake and Overwrite Protection (OOPS) function. The IT team also utilized Rev-Trac’s Release Management Workbench to support their agile/DevOps ambitions.

Rev-Trac can be installed and configured in no time at all. With the help of RSC Consulting, Verizon’s IT team was able to get the system installed and production capable within a two-week engagement window. It only took one to two hours to train staff in the proper use of Rev-Trac.


Fast track to continuous delivery
Since implementing and deploying Rev-Trac, Verizon has achieved its initial project goals. The company has established a multi-track, continuous delivery approach through Rev-Trac’s Release Management Workbench.

Utilizing Rev-Trac has enabled Verizon to significantly accelerate change through key areas including Workflow approval, Transport deployment, Object conflict management, Transport sequencing and BAU/support track retrofit.

Rodney Schmisseur, Senior IT Manager, Verizon Communications said Rev-Trac basically drove its SAP change management process. It completely automated our transport management tasks which were labor intensive and demanding schedule-wise.

“It has both streamlined and automated our change management operations so that now, we are doing significantly more work with considerably less effort,” Mr Schmisseur said.

Simplifying the SAP change control process – via automation – has reduced manual effort by more than 70 per cent. In some cases, manual intervention in the SAP change process has seen reductions of up to 90 per cent.

Additionally, the management of SAP changes running through N+1 landscapes was simplified by up to 60 per cent. Importantly, Verizon has seen a 51 – 75 per cent reduction in production incidents.

Rev-Trac Customer Research

For 80% of SAP IT teams surveyed, manually identifying and fixing overtake/overwrite errors takes more than two hours each

Survey Question: Before Rev-Trac was implemented, how much time (on average) would you say was normally required to identify and fix an overtake/overwrite error?

More than 5 hours
Between 2 and 5 hours
Between 1 and 2 hours
Up to an hour

More to Explore

About Rev-Trac

Rev-Trac has specialized in simplifying SAP change control since 1999 by developing market-leading software and integrations to reduce risks and lower the costs of managing and delivering changes in SAP solutions.

Rev-Trac Website   Rev-Trac Website