Capgemini is a French multinational information technology consulting corporation headquartered in Paris, France. Capgemini’s regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services.
Founded in 1967, today Capgemini one of the world’s largest IT consulting, outsourcing and professional services companies with almost 190,000 employees in over 40 countries and in 2017 celebrates its 50th Anniversary. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
Anything that hinders the Capgemini mission gets special attention, so when the IT team recognized the need to speed up business requested changes, they decided to automate as many processes as possible across their SAP landscape and they turned to Rev-Trac.
Prior to implementing Rev-Trac, it took between 2 and 5 hours on average to identify and fix an overwrite error, so productivity was taking a hit. But more than that, every potentially dangerous overtake incident carries a risk of downtime – the enemy of productivity and something high on the Capgemini list to be avoided, so the team leans heavily on Overwrite/Overtake Protection (Rev-Trac OOPS)
Rev-Trac has a high level of flexibility along with a broad base of functionality. Among these, a number of functions stand out at Capgemini as very or extremely valuable:
- Rev-Trac’s mass approvals
- BAU/support track retrofit
- OOPS (Overwrite/Overtake Protection)
- Release Management Workbench
- Workflow automation and auto transport deployment
Rev-Trac’s powerful automation features are easy to adopt. At Capgemini it only takes between 1-2 hours to train a new user on Rev-Trac dramatically increasing worker productivity.
Not only has Capgemini reduced it’s overall production incidents by half with Rev-Trac, the IT team is finding that superior workflow automation, transport sequencing and Rev-Trac’s release management workbench are contributing significantly to achieving success in Capgemini’s Agile/DevOps efforts as they relate to their SAP change management processes.