TechValidate Research on Rev-Trac

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290 Customers Surveyed

2,508 Data Points Collected

199 Published TechFacts

37 Published Charts

19 Published Case Studies



Selected Research Highlights


Rev-Trac Case Study

Rev-Trac accelerates Verizon’s media ambitions

Introduction

This case study of Verizon Communication is based on an April 2017 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.

“Rev-Trac has greatly simplified our change management process. It’s helped us stabilize both our QA and our Production environments and place ‘many cars on the freeway’ for functional delivery.”

Challenges

Verizon is much more than a wireless communications company. Number 30 on the global Fortune 500 list, Verizon Communications has combined the recent acquisition of Yahoo with its existing AOL business to create a new subsidiary. Newly created Oath is a diverse house of more than 50 media and technology brands that engages more than a billion people around the world.

The communications company’s continuous growth through acquisitions, such as AOL and Yahoo, secures it a place at the forefront of the increasingly popular Internet of Things (IoT) evolution. The leadership believe the combined set of assets across Verizon and Oath – from VR to AI, 5G to IoT and content partnerships to originals – will create exciting new ways to captivate audiences across the globe.

Use Case

Accelerate business transformation
For Verizon, the goal is continuous audience growth. To help achieve the scale it desired, the communications company wanted to streamline its SAP environment, simplifying change control processes and improving production stability. At the time, Verizon also had a project underway to adopt agile and DevOps principals for SAP change management.

Rev-Trac had been on Verizon’s radar for few years, and it had also evaluated SAP’s Solution Manager ChaRM. The Verizon IT team realized Revolution Software Concepts’ (RSC) Rev-Trac most closely aligned with achieving its SAP DevOps goals.

Automation was key to Verizon achieving its SAP agile and DevOps initiatives. To realize their goals the company used Rev-Trac for workflow automation, conflict management through extended locking and the software’s Overtake and Overwrite Protection (OOPS) function. The IT team also utilized Rev-Trac’s Release Management Workbench to support their agile/DevOps ambitions.

Rev-Trac can be installed and configured in no time at all. With the help of RSC Consulting, Verizon’s IT team was able to get the system installed and production capable within a two-week engagement window. It only took one to two hours to train staff in the proper use of Rev-Trac.

Results

Fast track to continuous delivery
Since implementing and deploying Rev-Trac, Verizon has achieved its initial project goals. The company has established a multi-track, continuous delivery approach through Rev-Trac’s Release Management Workbench.

Utilizing Rev-Trac has enabled Verizon to significantly accelerate change through key areas including Workflow approval, Transport deployment, Object conflict management, Transport sequencing and BAU/support track retrofit.

Rodney Schmisseur, Senior IT Manager, Verizon Communications said Rev-Trac basically drove its SAP change management process. It completely automated our transport management tasks which were labor intensive and demanding schedule-wise.

“It has both streamlined and automated our change management operations so that now, we are doing significantly more work with considerably less effort,” Mr Schmisseur said.

Simplifying the SAP change control process – via automation – has reduced manual effort by more than 70 per cent. In some cases, manual intervention in the SAP change process has seen reductions of up to 90 per cent.

Additionally, the management of SAP changes running through N+1 landscapes was simplified by up to 60 per cent. Importantly, Verizon has seen a 51 – 75 per cent reduction in production incidents.

Rev-Trac Customer Testimonial

Product features can appear similar — it all comes down to FLEXIBILITY. In today’s environment, you’ve got to be nimble!

Rev-Trac’s structured, flexible application configuration capabilities and prompt support have allowed us to set up processes and adjust them to organizational needs to be fully productive within a couple of months. Simply outstanding!

Application Manager, Large Enterprise Food Company

Rev-Trac Case Study

Fortune 500 Health Care Services Company

Introduction

This case study of a Fortune 500 pharmaceuticals company is based on a September 2016 survey of Rev-Trac customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It was relatively easy to implement Rev-Trac and we were able to roll out the implementation when we were ready. We were up and running within 2 weeks from our initial implementation.”

Challenges

This Fortune 500 Global Health Care Services company operates within the highly-regulated pharmaceuticals industry and has over 60,000 employees with annual revenue measured in tens of billions. The company relies on its significant IT infrastructure to manage its business and to deliver its services to thousands of hospitals, medical professionals and patients in over 20 countries.

When it came to considering how best to manage its huge monthly load of business requested changes, enhancements, and projects across its many SAP applications and systems, the team turned to automation.

Use Case

Goals
The goals of the automation project were specifically:

  • To simplify the SAP change control process and reduce the costs of managing change
  • To assist in managing significant projects and the implementation of a release management strategy
  • To improve production system stability

Solution
Rev-Trac was selected ahead of several readily available solutions, including SAP Solution Manager ChaRM to replace their existing manual non-automated process. By later integrating their BMC Remedy ITSM process and their Rev-Trac automated SAP change control process, fully automated end-to-end SAP change management was achieved.

Results

Several years on from the selection and implementation of Rev-Trac, the initial goals of the project have been achieved:

  • Manual effort has been reduced by more than 70%
  • The introduced N+1 dual development stream has been simplified with over 50% of the manual retrofit effort eliminated
  • Production stability (based on error reductions) has increased by up to 49%
  • Overall change control and change management efficiency has improved by up to 90%

In addition, the company has benefited from a significant increase (up to 49%) in the volumes of change managed by the team and up to 90% reduction in time spent on audit tasks.

Rev-Trac Customer Research

Main Drivers Behind Implementing Rev-Trac: Production System Stability and SAP Change Control Process Simplification

Survey Question: Select the main reasons that led you to automate your SAP change control processes with Rev-Trac:

To improve production system stability
76%
To simplify the SAP change control process
71%
To implement a Release Management strategy
57%
To reduce the costs of managing change
51%
To facilitate an N and N+1 dual development environment
45%
To assist in managing an upgrade or significant project
37%

Rev-Trac Customer Review

3.5/5 Stars

Why they like working with Rev-Trac:

I spend a large amount of my time, each day, working directly in the Rev-Trac console. Its core processes are simple, straight-forward, powerful, and based on standard SAP processes for workflow and job management.

Rev-Trac Customer Research

On-premise deployment reigns with US customers

How are you considering deploying S/4HANA:

On-premise
46%
SAP HANA Enterprise Cloud (HEC)
8%
AWS
4%
SAP Private Cloud - single-tenant
4%
Azure
0%
SAP Public - multi-tenant
0%
Other
38%


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About Rev-Trac

Rev-Trac has specialized in simplifying SAP change control since 1999 by developing market-leading software and integrations to reduce risks and lower the costs of managing and delivering changes in SAP solutions.

Rev-Trac Website   Rev-Trac Website