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TechValidate Research on Revelation Software Concepts

These pages present data that TechValidate has sourced via direct research with verified customers and users of Revelation Software Concepts. TechValidate stands behind the authenticity of all published data. Learn more »



108 Customers Surveyed

941 Data Points Collected

71 Published TechFacts

15 Published Charts

8 Published Case Studies



Selected Research Highlights


Revelation Software Concepts Case Study

Global 500 Retail Company Scales its SAP Change Volume and Improves Quality with Rev-Trac Change Control Automation

Introduction

This case study of a global 500 retail company is based on a September 2016 survey of Revelation Software Concepts customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Change went from being the main function and point of concern at every cutover, to a complete after-thought. It’s now taken for granted because of how easy Rev-Trac has made it.”

Challenges

For this global 500 retail company driven by over 300,000 employees in 20 countries worldwide and serving 180 million customers each year, managing changes to their core IT systems in response to business demands is absolutely critical to business success. Hoever, handling change process manually across its large, 100+ system SAP infrastructure was proving to be costly and IT recognized that not only would existing processes not scale to meet growing business demands, but gaps in their process meant quality began to suffer and impact the business.

When IT decided to implement an N+1 architecture and move towards a formal release management strategy, automation was investigated as a possible solution to both simplify the process and reduce the expected costs of managing a considerable increase in SAP change.

Use Case

By adopting automation and implementing a strategic release management program, the company learned it would be able to strip out most manual change control tasks and activities, respond more quickly to business requested change, and ultimately deliver more projects sooner with fewer go-live errors. Plus, with the right tool selection they could guarantee change control compliance with automated tracking, process enforcement, and documentation of all changes.

Solution
Rev-Trac was selected ahead of several readily available solutions, including SAP Solution Manager ChaRM and two other notable third party SAP change control automation solutions. Once the selection process was completed and the decision was made to implement Rev-Trac, within 3 months the solution was in productive use.

As far as adoption of Agile/DevOps principals with regard to its SAP development process, the company considers itself “already there.” Having adopted Rev-Trac the company can continue to integrate and automate critical ALM tooling when needed as part of this effort, with ITSM already well established. IT considers Rev-Trac’s workflow automation, extended locking and OOPS to be extremely effective features in helping them achieve their SAP change management success.

Results

Several years on from the selection and implementation of Rev-Trac, the initial goals of the project have been achieved:

  • Manual effort has been reduced by more than 70%
  • Production stability (based on error reductions) has increased by over 70%
  • Managing of change throughout has been simplified and/or improved by over 50%
  • Over 50% of the N+1dual development stream manual effort has been eliminated
  • Overall change control and change management efficiency has improved by over 50%

In addition, the company has benefited from a significant increase (up to 90%) in the volumes of change managed by the team and a 70% reduction in time spent on audit tasks.

Revelation Software Concepts Case Study

Fortune 500 Health Care Services Company

Introduction

This case study of a Fortune 500 pharmaceuticals company is based on a September 2016 survey of Revelation Software Concepts customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It was relatively easy to implement Rev-Trac and we were able to roll out the implementation when we were ready. We were up and running within 2 weeks from our initial implementation.”

Challenges

This Fortune 500 Global Health Care Services company operates within the highly-regulated pharmaceuticals industry and has over 60,000 employees with annual revenue measured in tens of billions. The company relies on its significant IT infrastructure to manage its business and to deliver its services to thousands of hospitals, medical professionals and patients in over 20 countries.

When it came to considering how best to manage its huge monthly load of business requested changes, enhancements, and projects across its many SAP applications and systems, the team turned to automation.

Use Case

Goals
The goals of the automation project were specifically:

  • To simplify the SAP change control process and reduce the costs of managing change
  • To assist in managing significant projects and the implementation of a release management strategy
  • To improve production system stability

Solution
Rev-Trac was selected ahead of several readily available solutions, including SAP Solution Manager ChaRM to replace their existing manual non-automated process. By later integrating their BMC Remedy ITSM process and their Rev-Trac automated SAP change control process, fully automated end-to-end SAP change management was achieved.

Results

Several years on from the selection and implementation of Rev-Trac, the initial goals of the project have been achieved:

  • Manual effort has been reduced by more than 70%
  • The introduced N+1 dual development stream has been simplified with over 50% of the manual retrofit effort eliminated
  • Production stability (based on error reductions) has increased by up to 49%
  • Overall change control and change management efficiency has improved by up to 90%

In addition, the company has benefited from a significant increase (up to 49%) in the volumes of change managed by the team and up to 90% reduction in time spent on audit tasks.

Revelation Software Concepts Customer Research

64% surveyed have simplified or improved the managing of change within SAP by more than 70% with Rev-Trac

Survey Question: If you are running an N+1 landscape, to what degree has Rev-Trac simplified or improved the managing of change throughout?

Greater than 90%: 28%
70% - 90%: 36%
50% - 69%: 21%
30% - 49%: 10%
Less than 30%: 5%

Revelation Software Concepts Customer Review

Rev-Trac: Yes you can…set and forget.

5/5 Stars

How our organization uses Revelation Software Concepts:

Rev-Trac just works. I don’t believe we’ve had any need to use consulting services since our initial implementation.

Would you recommend Revelation Software Concepts?

We don’t worry much about transports anymore with Rev-Trac. Rev-Trac just runs, which is great. It has freed up the SAP Basis team to worry about other things.

Revelation Software Concepts Customer Satisfaction Rating

Rev-Trac: SAP change control automation software – up and running within two weeks!

An Engineer at a Global 500 retail company would be very likely to recommend Revelation Software Concepts for this reason:

The software is easy to install, quick to get live, and easy to adjust as your organization evolves.

Revelation Software Concepts Customer Research

Almost 60% of Rev-Trac users have experienced a 50% or more reduction in change related production incidents since implementing Rev-Trac

Survey Question: To what degree do you believe Rev-Trac has reduced change related Production incidents?

Over 75%: 22%
51-75%: 36%
26–50%: 8%
11–25%: 17%
Up to 10%: 17%


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About Revelation Software Concepts

Revelation Software Concepts has specialized in simplifying SAP change control since 1999 by developing market-leading software and integrations to reduce risks and lower the costs of managing and delivering changes in SAP solutions.

Revelation Software Concepts Website   Revelation Software Concepts Website