317 Customers Surveyed
2,746 Data Points Collected
199 Published TechFacts
37 Published Charts
20 Published Case Studies
Rev-Trac Customer Research
How is Rev-Trac helping you achieve your Agile/DevOps initiative?
| Workflow automation |
|
|
| Conflict management through extended locking and OOPS |
|
|
| Release Management Workbench |
|
|
| We don’t have any Agile/DevOps initiatives that I know of |
|
Rev-Trac Case Study
This case study of an IT Administrator at a Californian City Administration is based on a June 2017 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.
Rev-Trac has exceeded my expectations. Their software has taken the mystery out of transport management and made it totally transparent to the entire SAP IT organization."
California’s second largest and the United States’ eighth largest city serves a population of nearly 1.3 million residents and more than 3 million residents countywide. Within its borders of 4,200 sq. miles, the county encompasses 18 incorporated cities and numerous other neighborhoods and communities. Moreover, a deep harbor is home to a large active naval fleet. City IT staff have a ton of data to manage, and in order to keep pace with the always growing demands from business units, they wanted to automate their SAP change process and relieve the Basis team to do more meaningful SAP HANA landscapes.
Like many Rev-Trac customers, this large metropolitan city has actively pursued an Agile/DevOps initiative with their SAP systems. Rev-Trac is an SAP DevOps platform, and some of its functions that the city has found extremely valuable in achieving its goals include:
• Rev-Trac conflict management abilities are now alerting city IT managers to 11-20 potentially dangerous overtake and/or overwrite situations monthly, allowing rapid intervention and dramatically reducing the risk of downtime.
• Overall, the City has realized a 75%+ reduction of Production incidents with Rev-Trac. Given that to fix an overwrite or overtake error would often take over 5 hours, a significant amount of time productivity was also gained
• Parallel development is no longer a problem with Rev-Trac OOPS facilitating decision-making with potential conflicts
• Rev-Trac’s ALM integration with Code Checking (for example, SAP Code Inspector/ABAP Test Cockpit) has produced the largest positive impact to their SAP change management processes
Because implementing Rev-Trac has made managing transports so much easier, IT managers realized in hindsight that had they implemented Rev-Trac before their HANA migration project, and it would have saved them countless hours spent updating transport spreadsheet sheets. By all accounts, Rev-Trac has exceeded the team’s expectations; they have 36 systems defined in Rev-Trac and plan to add more very soon.
Rev-Trac Case Study
This case study of a global 500 retail company is based on a September 2016 survey of Rev-Trac customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Change went from being the main function and point of concern at every cutover, to a complete after-thought. It’s now taken for granted because of how easy Rev-Trac has made it.”
For this global 500 retail company driven by over 300,000 employees in 20 countries worldwide and serving 180 million customers each year, managing changes to their core IT systems in response to business demands is absolutely critical to business success. Hoever, handling change process manually across its large, 100+ system SAP infrastructure was proving to be costly and IT recognized that not only would existing processes not scale to meet growing business demands, but gaps in their process meant quality began to suffer and impact the business.
When IT decided to implement an N+1 architecture and move towards a formal release management strategy, automation was investigated as a possible solution to both simplify the process and reduce the expected costs of managing a considerable increase in SAP change.
By adopting automation and implementing a strategic release management program, the company learned it would be able to strip out most manual change control tasks and activities, respond more quickly to business requested change, and ultimately deliver more projects sooner with fewer go-live errors. Plus, with the right tool selection they could guarantee change control compliance with automated tracking, process enforcement, and documentation of all changes.
Solution
Rev-Trac was selected ahead of several readily available solutions, including SAP Solution Manager ChaRM and two other notable third party SAP change control automation solutions. Once the selection process was completed and the decision was made to implement Rev-Trac, within 3 months the solution was in productive use.
As far as adoption of Agile/DevOps principals with regard to its SAP development process, the company considers itself “already there.” Having adopted Rev-Trac the company can continue to integrate and automate critical ALM tooling when needed as part of this effort, with ITSM already well established. IT considers Rev-Trac’s workflow automation, extended locking and OOPS to be extremely effective features in helping them achieve their SAP change management success.
Several years on from the selection and implementation of Rev-Trac, the initial goals of the project have been achieved:
In addition, the company has benefited from a significant increase (up to 90%) in the volumes of change managed by the team and a 70% reduction in time spent on audit tasks.
Rev-Trac Customer Research
Survey Question: Could you please provide your best estimate on how many potentially dangerous overtake and/or overwrite situations Rev-Trac alerts your organization of on a monthly basis?
| 20+ per month |
|
|
| 11-20 per month |
|
|
| 7-10 per month |
|
|
| 4-6 per month |
|
|
| 0-3 per month |
|
Rev-Trac Website Rev-Trac Website
