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TechValidate Research on Rev-Trac

These pages present data that TechValidate has sourced via direct research with verified customers and users of Rev-Trac. TechValidate stands behind the authenticity of all published data. Learn more »



168 Customers Surveyed

1,456 Data Points Collected

150 Published TechFacts

24 Published Charts

16 Published Case Studies



Selected Research Highlights


Rev-Trac Customer Research

Rev-Trac Workflow Automation + Locking & OOPs functionality facilitates SAP Agile/DevOps efforts

How is Rev-Trac helping you achieve your Agile/DevOps initiative?

Workflow automation
63%
Conflict management through extended locking and OOPS
61%
Release Management Workbench
34%
We don’t have any Agile/DevOps initiatives that I know of
32%

Rev-Trac Customer Research

For 80% of SAP IT teams surveyed, manually identifying and fixing overtake/overwrite errors takes more than two hours each

Survey Question: Before Rev-Trac was implemented, how much time (on average) would you say was normally required to identify and fix an overtake/overwrite error?

More than 5 hours
33%
Between 2 and 5 hours
47%
Between 1 and 2 hours
13%
Up to an hour
7%

Rev-Trac Case Study

Fortune 500 Health Care Services Company

Introduction

This case study of a Fortune 500 pharmaceuticals company is based on a September 2016 survey of Rev-Trac customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It was relatively easy to implement Rev-Trac and we were able to roll out the implementation when we were ready. We were up and running within 2 weeks from our initial implementation.”

Challenges

This Fortune 500 Global Health Care Services company operates within the highly-regulated pharmaceuticals industry and has over 60,000 employees with annual revenue measured in tens of billions. The company relies on its significant IT infrastructure to manage its business and to deliver its services to thousands of hospitals, medical professionals and patients in over 20 countries.

When it came to considering how best to manage its huge monthly load of business requested changes, enhancements, and projects across its many SAP applications and systems, the team turned to automation.

Use Case

Goals
The goals of the automation project were specifically:

  • To simplify the SAP change control process and reduce the costs of managing change
  • To assist in managing significant projects and the implementation of a release management strategy
  • To improve production system stability

Solution
Rev-Trac was selected ahead of several readily available solutions, including SAP Solution Manager ChaRM to replace their existing manual non-automated process. By later integrating their BMC Remedy ITSM process and their Rev-Trac automated SAP change control process, fully automated end-to-end SAP change management was achieved.

Results

Several years on from the selection and implementation of Rev-Trac, the initial goals of the project have been achieved:

  • Manual effort has been reduced by more than 70%
  • The introduced N+1 dual development stream has been simplified with over 50% of the manual retrofit effort eliminated
  • Production stability (based on error reductions) has increased by up to 49%
  • Overall change control and change management efficiency has improved by up to 90%

In addition, the company has benefited from a significant increase (up to 49%) in the volumes of change managed by the team and up to 90% reduction in time spent on audit tasks.

Rev-Trac Customer Statistic

Flexibility: Rev-Trac retrofit can occur at either the “release” or “change” level

97% of Rev-Trac customers surveyed consider Rev-Trac’s auto retrofit a valuable component of their SAP change management effectiveness.

97%

Rev-Trac Customer Review

When “peace of mind” becomes a software feature

5/5 Stars

What was the main reason Rev-Trac was selected (over alternative approaches)?

We selected Rev-Trac based on its flexibility and rapid implementation.

In a sentence or two, describe the operational impact Rev-Trac has had on your SAP IT organization:

Rev-Trac removed extenuating manual processes and brought in the sense of confidence and control to our SAP releases. It has played a pivotal role throughout our project lifecycle and production support processes, providing accurate and actionable information to the respective teams and project managers. Rev-Trac also alleviated an extensive need for basic resources to handle transports.

Rev-Trac Case Study

8th Largest City in U.S. trusts their SAP change control automation to Rev-Trac

Introduction

This case study of an IT Administrator at a Californian City Administration is based on a June 2017 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.

Challenges

Testimonial: “"Rev-Trac has exceeded my expectations. Their software has taken the mystery out of transport management and made it totally transparent to the entire SAP IT organization."

California’s second largest and the United States’ eighth largest city serves a population of nearly 1.3 million residents and more than 3 million residents countywide. Within its borders of 4,200 sq. miles, the county encompasses 18 incorporated cities and numerous other neighborhoods and communities. Moreover, a deep harbor is home to a large active naval fleet. Needless to say, city IT staff have a ton of data to manage, and in order to keep pace with the always growing demands from business units, they wanted to automate their SAP change process and relieve the basis team to do more meaningful SAP HANA landscapes.

Use Case

Like many Rev-Trac customers, this large metropolitan city has actively pursued an Agile/DevOps initiative with their SAP systems. Some of the Rev-Trac functions they’ve found extremely valuable in this effort include:

  • Workflow automation and auto transport deployment
  • Rev-Trac’s Release Management Workbench
  • Conflict management through extended locking and OOPS (Overwrite/Overtake Protection & Facilitation)
  • Mass approvals
  • BAU/support track retrofit capabilities

Results

  • Rev-Trac conflict management abilities are now alerting city IT managers to 11-20 potentially dangerous overtake and/or overwrite situations on a monthly basis, allowing rapid intervention and dramatically reducing the risk of downtime.
  • Overall the City has realized a 75%+ reduction of Production incidents with Rev-Trac. Given that to fix an overwrite or overtake error would often take over 5 hours, a significant amount of time productivity was also gained
  • Parallel development is no longer a problem with Rev-Trac OOPS facilitating decision-making with potential conflicts
  • Rev-Trac’s ALM integration with Code Checking (e.g. SAP Code Inspector/ABAP Test Cockpit, Virtual Forge CodeProfiler) has produced the largest positive impact to ther SAP change management processes

Because implementing Rev-Trac has made managing transports so much easier, IT managers realized in hind sight that had they implemented Rev-Trac before their HANA migration project, it would have saved them countless hours spent updating transport spreadsheet sheets. By all accounts, Rev-Trac has exceeded the team’s expectations; they have 36 system defined in Rev-Trac and plan to add more in the very near future.



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About Rev-Trac

Rev-Trac has specialized in simplifying SAP change control since 1999 by developing market-leading software and integrations to reduce risks and lower the costs of managing and delivering changes in SAP solutions.

Rev-Trac Website   Rev-Trac Website