Hawaiian Electric has for more than 125 years provided the energy that has helped drive the islands’ development from a kingdom to a modern state. The utility serves 95 percent of the state’s 1.4 million residents on the islands of Oahu, Maui, Hawaii Island, Lanai, and Molokai.
Its vision is to empower our customers and communities with affordable, reliable, clean energy, built sustainable, resilient communities.
To support the vision, Hawaiian Electric needed to simplify its change management processes. The energy utility adopted Rev-Trac – an automated SAP change management platform – to help manage an N and N+ 1 development environment and reduce the costs of managing change. Automating its change management processes allows Hawaiian Electric to deliver faster, safer SAP applications for significantly less cost.
Since deploying Rev-Trac, Hawaiian Electric has successfully addressed many challenges across its SAP landscape. The automation solution has eliminated much manual effort and enabled it to manage parallel development better and improve control of releases.
According to Hawaiian Electric, Rev-Trac wasn’t difficult to implement and was productive 1 -3 months after the initial implementation.
The utility has increased the volume of SAP change they manage and the rate at which the change is delivered, enabling the utility to keep pace in a digital world.
In addition, eliminating manual effort through automation has reduced the change-related Production incidents within Hawaiian Electric’s SAP environment.
Before Rev-Trac’s implementation, it would take 1-2 hours to identify and fix an overtake/overwrite error.
Rev-Trac alerts users of potentially dangerous overtake and overwrite errors. Since the deployment, Hawaiian Electric received 0-3 of these alerts every month.
The automated SAP change management platform has also enabled the utility to:
o Reduced time on audit tasks
o Reduced manual retrofit effort
o Quickly realize business value from SAP applications