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Case Study: PureSCM Increases Revenue and Improves Customer Experience

Introduction

This case study of PURESCM is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

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“A valuable expense to improve revenue.”

“We are able to increase customer experience and lower critical incidents.”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • An increased frequency of application slowdowns and downtime
    • An increased mean time to repair of service outages
    • Decreased customer satisfaction because of poor performance/outages
    • Increased complexity and difficulty diagnosing performance issues
    • The application server performance
    • The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

  • Has 0 – 100 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • E-commerce web applications
    • Mainframe applications
    • Corporate Intranet (Sharepoint, et al)
    • Database/data warehouse systems
  • Uses the following CA Application Performance Management offering:
    • CA APM (Introscope + CEM)

Results

  • Chose CA Application Performance Management over the following competitors:
    • BMC
    • HP
    • IBM
  • Achieved the following with the implementation of CA Application Performance Management:
    • Improved end-user experience
    • Reduced mean time to repair
    • Reduced the number of performance incidents
    • Improved transaction times
    • Reduced the total cost of downtime to their organization
    • Improved SLA metrics
    • Was able to devote more resources to IT innovation
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 80% to 100%
    • Number of Outages: 20% to 40%
    • Lost Revenue: 60% to 80%
    • IT Productivity: 60% to 80%

Company Profile

Company:
PURESCM

Company Size:
Small Business

Industry:
Computer Services

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: Harold Martin, IT Specialist, PureSCM
Validated
  Published: Jul. 16, 2013   TVID: FC8-F3A-2CE




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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