TechValidate Research on AIOps From Broadcom

Introduction

This case study of PURESCM is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

Challenges

• Purchased and implemented CA Application Performance Management to address the following:
  • An increased frequency of application slowdowns and downtime
  • An increased mean time to repair of service outages
  • Decreased customer satisfaction because of poor performance/outages
  • Increased complexity and difficulty diagnosing performance issues
  • The application server performance
  • The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

• Has 0 – 100 agents deployed.
• Monitors the following types of applications/services with CA Application Performance Management:
  • E-commerce web applications
  • Mainframe applications
  • Corporate Intranet (Sharepoint, et al)
  • Database/data warehouse systems
• Uses the following CA Application Performance Management offering:
  • CA APM (Introscope + CEM)

Results

• Chose CA Application Performance Management over the following competitors:
  • BMC
  • HP
  • IBM
• Achieved the following with the implementation of CA Application Performance Management:
  • Improved end-user experience
  • Reduced mean time to repair
  • Reduced the number of performance incidents
  • Improved transaction times
  • Reduced the total cost of downtime to their organization
  • Improved SLA metrics
  • Was able to devote more resources to IT innovation
• Ranks the improvement of the following issues solved by CA Application Performance Management:
  • Mean Time to Repair: 80% to 100%
  • Number of Outages: 20% to 40%
  • Lost Revenue: 60% to 80%
  • IT Productivity: 60% to 80%

Introduction

This case study of Accenture is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

Challenges

• Solved the following challenges with CA APM:
  • Inconsistent or poor app end-user-experience
  • Difficult and long root-cause analysis for app performance issues
  • Long app performance Mean Time To Resolution (MTTR)

Use Case

• Deployed 500 – 1000 CA Agents/JVMS.
• Monitors 50,000 – 250,000 transactions per day with CA APM.

Results

• Rated CA APM in the following areas:
  • Ease of use and management: very positive
  • Monitoring coverage: very positive
  • Scalability: positive
  • Depth & frequency of metrics: very positive
  • Customization e.g. dashboards: positive
• Implementing CA APM improved the following:
  • End-user-experience: 35-50%
  • Application performance: 50-75%
  • Preventitive issues : 50-75%
  • MTTR for application problems: 35-50%
  • Reduction of time on administration and management: 50-75%
• The company has seen an improvement in the below areas since adopting CA APM:
  • The quality of the applications their organization delivers
  • The speed of delivery of new applications has increased
  • The organization is able to fix performance issues faster, allowing greater time to deliver new innovation
  • Where the problems are and which are the most important to address first