Original Research on AIOps From Broadcom

CA APM vs the Competition

When you chose to invest in CA Application Performance Management, what other vendor(s) did you replace and/or consider?

AppDynamics	17%
BMC	33%
Compuware/Dynatrace	33%
HP	33%
IBM	52%
New Relic	3%
Optier	13%
Riverbed/Opnet	11%

CA Technologies Application Performance Management Customer Research

Utilities Improve MTTR with CA APM 10

By approximately what percent did CA APM 10 improve the following?

Over 75% 75-50% 50-35% 35-15% 15-0%

MTTR for application problems
End-user-experience
Proactively prevent issues

CA's IT Monitoring and Analytics Tools Customer Testimonial

New Insights into App Performance

[Ca’s IT Monitoring and Analytics Tools] help us have insights on applications’ performances so we can improve the applications’ performance before it becomes a real issue. Also, it helps us predict the needed resource capabilities for our applications before it impacts the performance of our applications.

— Ferhana Siraj, IT Analyst, Salt River Project

Nearly two-thirds of CA APM customers increased IT productivity by more than 40%

63% of surveyed IT organizations improved IT Productivity by 40% or more after implementing CA Application Performance Management.

Case Study: IBP-Banques Populaires Improves Application Service Delivery Performance

Introduction

This case study of IBP – Banques Populaires is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM helps us understand the end-user transaction experience and to provide better application service delivery performance. It help us to resolve problems before they impact end users.”

“With infrastructure-aware application triage, performance data and infrastructure events are displayed in an intuitive application map for quick diagnosis of problems anywhere in the transaction path.”

Challenges

Purchased and implemented CA Application Performance Management to address the following:
- Increased complexity and difficulty diagnosing performance issues
- The application server performance
- The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

Has 100 – 500 agents deployed.
Monitors the following types of applications/services with CA Application Performance Management:
- Financial services applications (trading, banking, et al)
- Corporate Intranet (Sharepoint, et al)
Uses the following CA Application Performance Management offering:
- Introscope

Results

Chose CA Application Performance Management over the following competitors:
- HP
- IBM
Achieved the following with the implementation of CA Application Performance Management:
- Improved end-user experience
- Reduced mean time to repair
- Improved transaction times
Ranks the improvement of the following issues solved by CA Application Performance Management:
- Mean Time to Repair: 40% to 60%
- Number of Outages: 20% to 40%
- Lost Revenue: 20% to 40%
- Customer Satisfaction: 20% to 40%
- IT Productivity: up to 20%

Case Study: Global 500 Professional Services Company Tames IT Complexity

Introduction

This case study of a Global 500 insurance company is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It gives application people visibility into the performance of their application.”

“Overall easy installation and good performance in production environments (Java).”

Challenges

Purchased and implemented CA Application Performance Management to address the following:
- An increased frequency of application slowdowns and downtime
- An increased mean time to repair of service outages
- Decreased customer satisfaction because of poor performance/outages
- Increased complexity and difficulty diagnosing performance issues

Use Case

Has 1,000 – 5,000 agents deployed.
Monitors the following types of applications/services with CA Application Performance Management:
- E-commerce web applications
- ERP systems (SAP, et al)
- Order processing systems
Uses the following CA Application Performance Management offering:
- Introscope

Results

Chose CA Application Performance Management over the following competitors:
- Compuware/Dynatrace
- IBM
Achieved the following with the implementation of CA Application Performance Management:
- Reduced mean time to repair
- Reduced the number of performance incidents
- Reduced the total cost of downtime to their organization
Ranks the improvement of the following issues solved by CA Application Performance Management:
- Mean Time to Repair: 60% to 80%
- Number of Outages: 40% to 60%
- Lost Revenue: 40% to 60%
- Customer Satisfaction: 60% to 80%
- IT Productivity: 40% to 60%

TechValidate Research on AIOps From Broadcom

These pages present data that TechValidate has sourced via direct research with verified customers and users of AIOps From Broadcom. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for AIOps From Broadcom

Selected Research Highlights

CA APM vs the Competition

Utilities Improve MTTR with CA APM 10

New Insights into App Performance

Nearly two-thirds of CA APM customers increased IT productivity by more than 40%

Case Study: IBP-Banques Populaires Improves Application Service Delivery Performance

Introduction

Challenges

Use Case

Results

Company Profile

About CA Technologies Application Performance Management

Case Study: Global 500 Professional Services Company Tames IT Complexity

Introduction

Challenges

Use Case

Results

Company Profile

About CA Technologies Application Performance Management

More to Explore

About AIOps From Broadcom

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.