TechValidate Customer Research Library / Broadcom

TechValidate Research on AIOps From Broadcom

These pages present data that TechValidate has sourced via direct research with verified customers and users of AIOps From Broadcom. TechValidate stands behind the authenticity of all published data. Learn more »



1,620 Customers Surveyed

11,979 Data Points Collected

559 Published TechFacts

60 Published Charts

128 Published Case Studies



Featured Research Collections for AIOps From Broadcom

Curated collections and slideshows of TechValidate research data on AIOps From Broadcom.


CA APM 10 Customer Case Studies


Selected Research Highlights


Case Study: Governo Do Estado De Sao Paolo

Introduction

This case study of Governo do Estado de Sao Paolo is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

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Challenges

  • Solved the following challenges with CA APM:
    • Difficult and long root-cause analysis for app performance issues
    • A lack of actionable app analytics for planning and deep insight
    • Distributed IT Ops tools with no complete/integrated app view

Use Case

  • Deployed up to 100 CA Agents/JVMS.
  • Monitors 10,000 – 50,000 transactions per day with CA APM.

Results

  • Found the following APM feature to be the most important to their organization:
    • Enhanced alerting with predictive analytics
  • Rated CA APM in the following areas:
    • Ease of use and management: very positive
    • Monitoring coverage: very positive
    • Scalability: very positive
    • Depth & frequency of metrics: very positive
    • Customization e.g. dashboards: very positive
  • Implementing CA APM improved the following:
    • End-user-experience: over 75%
    • Application performance: over 75%
    • Preventitive issues : over 75%
    • MTTR for application problems: over 75%
    • Reduction of time on administration and management: over 75%
  • The company has seen an improvement in the below areas since adopting CA APM:
    • The quality of the applications their organization delivers
    • The organization is able to fix performance issues faster, allowing greater time to deliver new innovation
    • The changes that happened which caused a performance issue
    • The ability to collaborate across stakeholders to determine the root cause of performance issues

Organization Profile

Organization:
Governo do Estado de Sao Paolo

Organization Size:
State & Local

Industry:
Government

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: Eric Silva, IT Professional, Governo do Estado de Sao Paolo
Validated
  Published: Aug. 17, 2015   TVID: 2FC-5AB-0E3

CA Technologies Application Synthetic Monitor Customer Testimonial

With CA App Synthetic Monitor, we can monitor our applications independent of our own hardware.

— IT Manager, Small Business Computer Software Company

Source: IT Manager, Small Business Computer Software Company
Validated
  Published: Jun. 21, 2016   TVID: 8BB-523-430

AIOps, Machine Learning and Analytics Customer Research

What AIOps capabilities do you see as most important?

Predictive analytics (predict probable future events that may impact availability and performance)
76%
Causal Analysis (suggest and compare multiple probable root causes of availability and performance issues)
62%
Service Analytics (highlighting the potential impact to key services)
62%
Business Value Dashboards (analyze both IT and business data showing patterns of behavior to detect positive business outcomes)
61%
Source: TechValidate survey of 85 users of AIOps, Machine Learning and Analytics
Validated
  Published: May. 15, 2018   TVID: D3A-EDE-8CC

CA APM against the competition

When you chose to invest in CA Application Performance Management, what other vendor(s) did you replace and/or consider?

AppDynamics
24%
BMC
41%
Compuware/Dynatrace
38%
HP
31%
IBM
48%
New Relic
3%
Optier
24%
Riverbed/Opnet
21%
Source: Survey of 29 users of CA Technologies Application Performance Management
Validated
  Published: Jan. 13, 2017   TVID: F49-2F3-20C

AIOps, Machine Learning and Analytics Customer Testimonial

AIOps Improves Human Error Rate

AIOps reduces time to market, improves human error rate, and provides an end to end view and course of action.

— Frederic Estienne, IT Enterprise Architect - Principal consultant, IT Architect Consultant Inc.

Source: Frederic Estienne, IT Enterprise Architect - Principal consultant, IT Architect Consultant Inc.
Validated
  Published: May. 16, 2018   TVID: 47C-D71-2FB

CA App Experience Analytics Case Study

CA App Experience Analytics Helps Identify Usage Patterns Across our Applications

Introduction

This case study of a small business computer software company is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

This customer addressed the following challenges with CA App Experience Analytics:

  • Lack of visibility into app crashes and web errors
  • Inability to understand the user experience across channels

This customer evaluated the following vendors for mobile / web monitoring:

  • Dynatrace
  • IBM

Use Case

Most valuable CA App Experience Analytics features:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)

Results

Rated CA App Experience Analytics on the following:
  • Performance analytics: superior
  • Crash analytics: superior

CA App Experience Analytics improved the following:

  • End-user experience: 75% to 50%
  • Application performance: more than 75%
  • Mobile crash occurrences: 75% to 50%

With CA App Experience Analytics, this customer will:

  • Improve the quality of the applications our organization delivers

This customer achieved the following using CA App Experience Analytics:

  • Quickly identifies if an app issue is with the design, code, or infrastructure

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Small Business

Industry:
Computer Software

About CA App Experience Analytics

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA App Experience Analytics

Source: TechValidate survey of a Small Business Computer Software Company
Validated
  Published: Nov. 4, 2016   TVID: 10B-2E3-F92


More to Explore

All TechFacts (559)

All Research Charts (60)

All Case Studies (128)


About AIOps From Broadcom

AIOps from BroadcomⓇ combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience. Our AIOps solution correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights.

AIOps From Broadcom Website   Broadcom Website



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