TechValidate Research on AIOps From Broadcom

These pages present data that TechValidate has sourced via direct research with verified customers and users of AIOps From Broadcom. TechValidate stands behind the authenticity of all published data. Learn more »



1,620 Customers Surveyed

11,979 Data Points Collected

559 Published TechFacts

60 Published Charts

128 Published Case Studies



Featured Research Collections for AIOps From Broadcom

Curated collections and slideshows of TechValidate research data on AIOps From Broadcom.



Selected Research Highlights


CA Technologies Application Performance Management Customer Research

Improved App Performance Key for Industrial

By approximately what percent did CA APM 10 improve the following?

Over 75% 75-50% 50-35% 35-15% 15-0%

Application performance
End-user-experience
Reduce time on admin and mgmt

AIOps From Broadcom Case Study

Fortune 500 Telecommunications Services Company

Introduction

This case study of a Fortune 500 telecommunications services company is based on a March 2020 survey of AIOps From Broadcom customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Broadcom uniquely provides the ability to analyze, correlate, and connect business and IT data across domains, and apply machine learning and real-time analytics necessary to deliver actionable insights that help automate and enhance overall IT Operations functions. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AIOps From Broadcom:

  • Solved for the following challenges by selecting AIOps and Monitoring Solutions from Broadcom:
    • Problem diagnosis and root-cause analysis complexity increasing
    • Siloed views due to disparate tools and disparate data
    • Supporting business growth with operational efficiency
  • Said they struggled with the following, prior to selecting AIOps and Monitoring Solutions from Broadcom:
    • Explosion of monitoring data
    • Alarm fatigue
    • Lack of skills
    • Complexity of modern environments
  • Evaluated the following vendors before selecting AIOps and Monitoring Solutions:
    • Splunk
    • SolarWinds

Use Case

The key features and functionalities of AIOps from Broadcom that the surveyed company uses:

  • AI and machine learning capabilities in their monitoring tools helped their company with the following:
    • Increase staff productivity
    • Improve user experience
    • Reduce number of tools used

Results

The surveyed company achieved the following results with AIOps from Broadcom:

  • Reported that AIOps and Monitoring tools have increased the following by these amounts:
    • Staff productivity: 50%-74%
    • Triage times: 50%-74%
    • Ability to prevent outages: 35%-49%
    • User experience: over 75%
    • Ability to identify root-cause: over 75%
  • See the following AIOps capabilities as important:
    • Predictive Analytics
    • Business-Driven Service Analytics
  • Would rate AIOps and Monitoring from Broadcom’s following aspects, compared to the competition, they said:
    • Reduction in operational complexity: Best in Class
    • Increase automation: Significantly Better
    • Faster remediation: Significantly Better
    • Improved user experience: Best in Class

CA App Experience Analytics Case Study

Econocom Group Improves User Experience with CA App Experience Analytics

Introduction

This case study of Econocom Group is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

The business challenges that led Econocom Group to evaluate and ultimately select CA App Experience Analytics:

  • A lack of actionable app analytics for planning and deep insight
  • An inability to understand the user experience across channels

Econocom evaluated the following vendors for mobile / web monitoring:

  • Crittercism / Apteligent

Use Case

Most valuable CA App Experience Analytics features:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)
  • User experience analytics for a comprehensive view of the user experience across all apps and platforms
  • Mobile crash and web error analytics

Results

CA App Experience Analytics capabilities most important to Econocom Group:

  • Understanding the customer journey across channels
  • Improving digital performance
  • Designing for the user experience
  • Single tool that monitors across the web, mobile, and wearable apps

Econocom Group rated CA App Experience Analytics capabilities:

  • Usage analytics: significantly superior
  • Crash analytics: superior
  • Customizations (e.g. Data Studio): superior

CA App Experience Analytics improved the following:

  • End-user experience more than 50%
  • Application performance more than 50%
  • Mobile crash occurrences more than 75%

By adopting CA App Experience Analytics, Econocom will:

  • Improve app design and user experience based on real-user insights
  • Increase the delivery speed of new application
  • Have a faster feedback cycle between operations and development to address performance issues

Econocom achieved the following using CA App Experience Analytics:

  • Quickly identifies if an app issue is with the design, code, or infrastructure
  • Proactively manages the user experience to create a competitive advantage for their business
  • Better understands their users through usage analytics
  • Fuels collaboration across their organization to enable continuous performance and quality improvements

CA Technologies Application Performance Management Customer Statistic

Scalability Key in Switching from HP

87% of surveyed customers who evaluated or switched from HP rate CA APM’s scalability as superior.

87%

AIOps, Machine Learning and Analytics Customer Research

How important are the following AIOps benefits?

Extremely important Very Important Important Not Important

Faster remediation
Reduced operational complexity
Increased automation
Improved user experience

CA Application Performance Management Customer Statistic

Enhanced Teamwork & Collaboration

80% of Financial Services organizations enhanced teamwork and collaboration with CA APM.

80%


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About AIOps From Broadcom

AIOps from BroadcomⓇ combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience. Our AIOps solution correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights.

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