TechValidate Research on AIOps From Broadcom

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1,488 Customers Surveyed

11,472 Data Points Collected

525 Published TechFacts

49 Published Charts

121 Published Case Studies



Featured Research Collections for AIOps From Broadcom

Curated collections and slideshows of TechValidate research data on AIOps From Broadcom.



Selected Research Highlights


CA APM vs the Competition

When you chose to invest in CA Application Performance Management, what other vendor(s) did you replace and/or consider?

AppDynamics
17%
BMC
33%
Compuware/Dynatrace
33%
HP
33%
IBM
52%
New Relic
3%
Optier
13%
Riverbed/Opnet
11%

CA Technologies Application Performance Management Customer Research

Utilities Improve MTTR with CA APM 10

By approximately what percent did CA APM 10 improve the following?

Over 75% 75-50% 50-35% 35-15% 15-0%

MTTR for application problems
End-user-experience
Proactively prevent issues

CA's IT Monitoring and Analytics Tools Customer Testimonial

New Insights into App Performance

[Ca’s IT Monitoring and Analytics Tools] help us have insights on applications’ performances so we can improve the applications’ performance before it becomes a real issue. Also, it helps us predict the needed resource capabilities for our applications before it impacts the performance of our applications.

Ferhana Siraj, IT Analyst, Salt River Project

Nearly two-thirds of CA APM customers increased IT productivity by more than 40%

63% of surveyed IT organizations improved IT Productivity by 40% or more after implementing CA Application Performance Management.

Case Study: IBP-Banques Populaires Improves Application Service Delivery Performance

Introduction

This case study of IBP – Banques Populaires is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM helps us understand the end-user transaction experience and to provide better application service delivery performance. It help us to resolve problems before they impact end users.”

“With infrastructure-aware application triage, performance data and infrastructure events are displayed in an intuitive application map for quick diagnosis of problems anywhere in the transaction path.”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • Increased complexity and difficulty diagnosing performance issues
    • The application server performance
    • The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

  • Has 100 – 500 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • Financial services applications (trading, banking, et al)
    • Corporate Intranet (Sharepoint, et al)
  • Uses the following CA Application Performance Management offering:
    • Introscope

Results

  • Chose CA Application Performance Management over the following competitors:
    • HP
    • IBM
  • Achieved the following with the implementation of CA Application Performance Management:
    • Improved end-user experience
    • Reduced mean time to repair
    • Improved transaction times
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 40% to 60%
    • Number of Outages: 20% to 40%
    • Lost Revenue: 20% to 40%
    • Customer Satisfaction: 20% to 40%
    • IT Productivity: up to 20%

Case Study: Global 500 Professional Services Company Tames IT Complexity

Introduction

This case study of a Global 500 insurance company is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It gives application people visibility into the performance of their application.”

“Overall easy installation and good performance in production environments (Java).”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • An increased frequency of application slowdowns and downtime
    • An increased mean time to repair of service outages
    • Decreased customer satisfaction because of poor performance/outages
    • Increased complexity and difficulty diagnosing performance issues

Use Case

  • Has 1,000 – 5,000 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • E-commerce web applications
    • ERP systems (SAP, et al)
    • Order processing systems
  • Uses the following CA Application Performance Management offering:
    • Introscope

Results

  • Chose CA Application Performance Management over the following competitors:
    • Compuware/Dynatrace
    • IBM
  • Achieved the following with the implementation of CA Application Performance Management:
    • Reduced mean time to repair
    • Reduced the number of performance incidents
    • Reduced the total cost of downtime to their organization
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 60% to 80%
    • Number of Outages: 40% to 60%
    • Lost Revenue: 40% to 60%
    • Customer Satisfaction: 60% to 80%
    • IT Productivity: 40% to 60%


More to Explore



About AIOps From Broadcom

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

AIOps From Broadcom Website   Broadcom, Inc. Website