TechValidate Research on AIOps From Broadcom

• CA APM 10 capabilities most important to the organization:
  • Fast time-to-value when instrumenting agents
  • A simple, easy-to-use design and interface
  • Visualizations on how application changes impact performance
  • Guided steps for triaging application issues
  • Enhanced alerting with predictive analytics
• Rates CA APM 10 on the following:
  • Ease of use and management: highly effective
  • Monitoring coverage: highly effective
  • Scalability: highly effective
  • Depth and frequency of metrics: highly effective
  • Customizations (e.g. dashboards): highly effective
• Improved the following with CA APM 10:
  • Improved their end-user-experience: more than 75%
  • Improved application performance: more than 75%
  • Improved proactively preventing issues: more than 75%
  • Improved MTTR for application problems: more than 75%
  • Reduced the time they spent on admin and management tasks: more than 75%
• Experienced the following benefits as a result of adopting CA APM 10:
  • Improved the quality of the applications their organization delivers
  • Increased their speed of delivery of new applications
  • Improved how fast they are able to fix performance issues
  • Accelerated their feedback cycle between operations and development to address performance issues
  • Enhanced their understanding of where the problems are and which are the most important to address first
  • Enhanced their understanding of changes that happened which caused a performance issue
  • Improved collaboration across their organization to determine the root cause of performance issues
• CA APM 10 helped achieve the following:
  • Easily deployed and managed application performance management to gain value
  • Proactively manages the user experience to create a competitive advantage for their business
  • Utilized system intelligence through advanced analytics and smart instrumentation for more rapid triage
  • Fueled collaboration across their organization to enable continuous performance and quality improvements
• Agrees with the following statements:
  • They have improved end user experience and gained better visibility into the applications with CA APM 10
  • CA APM 10 helps their organization speed and simplify the triage of application performance issues
  • CA APM 10 helps them protect their experts with less need to bring everyone into the war room

The surveyed company achieved the following results with CA Technologies Application Synthetic Monitor:

• Benefits achieved with CA ASM:
  • Visibility into cloud-based applications outside enterprise control
  • The ability to replicate real-user behavior/ capture real-user interactions for replay, to help ensure complex services are performing correctly
  • The ability to pinpoint problems through comprehensive browser-based end-user perspective to provide optimal experience
• Cites the following as the CA ASM capabilities that are most important to their organization:
  • Synthetic transaction monitoring
  • Real browser monitoring
  • The public status page
• Achieved the following with CA ASM:
  • Replicate real-user transactions to provide up-to-the-minute insight into user experience
  • Identify and resolve problem root causes before users are affected (manage end-user experience proactively)
  • Understand global user experience anytime, anywhere (understand user experience by geography)