TechValidate Research on AIOps From Broadcom

Introduction

This case study of a medium enterprise insurance company is based on a May 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA APM:

• Challenge experienced prior to CA APM:
  • Long app performance Mean Time To Resolution (MTTR)

Use Case

This insurance company selected CA APM over:

• Dynatrace
• AppDynamics
• BMC

Results

The surveyed company achieved the following results with CA APM:

• Troubleshooting application performance challenge solved by CA APM:
  • Hard to spot slow growing problems
• Top CA APM capabilities:
  • The deep diagnostic details on transaction performance
  • The automatic collection of transaction traces
  • The ability to create customized dashboards

• Benefits realized since adopting CA APM:
  • Improved the quality of the applications their organization delivers
  • A clear understanding of where problems are located and which are the most important to address first

Introduction

This case study of a Global 500 banking company is based on a June 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Purchased and implemented CA Application Performance Management to address the following:
  • An increased frequency of application slowdowns and downtime
  • Decreased customer satisfaction because of poor performance/outages
  • Inefficient troubleshooting and maintenance
  • The application server performance
  • The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

• Has 500 – 1,000 agents deployed.
• Monitors the following types of applications/services with CA Application Performance Management:
  • E-commerce web applications
  • Financial services applications (trading, banking, et al)
  • Mainframe applications
• Uses the following CA Application Performance Management offerings:
  • CA APM (Introscope + CEM)
  • CA Cross-Enterprise Application Performance Management

Results

• Chose CA Application Performance Management over the following competitors:
  • AppDynamics
  • BMC
  • Compuware/Dynatrace
  • IBM
  • Riverbed/Opnet
• Achieved the following with the implementation of CA Application Performance Management:
  • Improved end-user experience
  • Reduced mean time to repair
  • Reduced the number of performance incidents
  • Improved transaction times
  • Reduced the total cost of downtime to their organization
  • Improved SLA metrics
  • Was able to devote more resources to IT innovation
• Ranks the improvement of the following issues solved by CA Application Performance Management:
  • Mean Time to Repair: 20% to 40%
  • Number of Outages: 20% to 40%
  • Lost Revenue: up to 20%
  • Customer Satisfaction: 20% to 40%
  • IT Productivity: 20% to 40%