TechValidate Research on AIOps From Broadcom

These pages present data that TechValidate has sourced via direct research with verified customers and users of AIOps From Broadcom. TechValidate stands behind the authenticity of all published data. Learn more »



1,637 Customers Surveyed

12,077 Data Points Collected

559 Published TechFacts

60 Published Charts

128 Published Case Studies



Featured Research Collections for AIOps From Broadcom

Curated collections and slideshows of TechValidate research data on AIOps From Broadcom.



Selected Research Highlights


CA's IT Monitoring and Analytics Tools Customer Research

Top 3 ITOA Requirements

What’s important to you in an IT Analytics (ITOA) solution?

Correlation of data across app, infrastructure, and network
78%
Full stack visibility with in-context log monitoring and analysis
65%
Ability to scale in high volume environments
61%

CA Technologies Application Performance Management Customer Fact

Modern Monitoring Makes an Impact in the Insurance Industry

A Global 500 insurance company cites support for modern technologies (e.g. PhP, Ruby, Cassandra, Node.js, Docker, Cloud Foundry) as CA APM 10 capabilities that are most important to their organization.

Fortune 500 Transportation Company Finds the Root Cause Quickly

Introduction

This case study of a Fortune 500 transportation services company is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA APM 10 as improved our ability to find the root cause quickly and address the problem.”

Challenges

  • Business challenges addressed with CA APM 10:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
    • An inability to provide a continuous feedback loop for Dev & Operations
  • Challenges addressed when troubleshooting application performance issues with CA APM 10:
    • A need to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes precede or cause performance issues
    • Hard to spot slow growing problems

Use Case

  • Most valuable CA APM 10 features:
    • Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
    • Smart Instrumentation which automatically collects deep transaction traces

Results

  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
    • Visualizations on how application changes impact performance
    • Guided steps for triaging application issues
  • Rates CA APM 10 on the following:
    • Ease of use and management: very effective
    • Monitoring coverage: very effective
    • Scalability: very effective
    • Depth and frequency of metrics: highly effective
    • Customizations (e.g. dashboards): very effective
  • Improved the following with CA APM 10:
    • Improved their end-user-experience nearly 50%
    • Improved application performance more than 50%
    • Improved MTTR for application problems nearly 50%
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications their organization delivers
    • Increased their speed of delivery of new applications
    • Improved how fast they are able to fix performance issues
    • Enhanced their understanding of where the problems are and which are the most important to address first
    • Improved collaboration across their organization to determine the root cause of performance issues
  • CA APM 10 helped achieve the following:
    • Easily deployed and managed application performance management to gain value
    • Proactively manages the user experience to create a competitive advantage for their business
    • Fueled collaboration across their organization to enable continuous performance and quality improvements
  • Agrees with the following statements:
    • We have improved end user experience and gained better visibility into our applications with CA APM 10
    • CA APM 10 helps our organization speed and simplify the triage of application performance issues
    • CA APM 10 helps us protect our experts with less need to bring everyone into the war room

Quickly Identify Problems with CA APM 10

61% of surveyed IT organizations enhanced their understanding of where the problems are and which are the most important to address first as a result of adopting CA APM 10.

AIOps From Broadcom Case Study

Energy Market Company Pte Ltd

Introduction

This case study of Energy Market Company Pte Ltd is based on a March 2020 survey of AIOps From Broadcom customers by TechValidate, a 3rd-party research service.

“Broadcom uniquely provides the ability to analyze, correlate, and connect business and IT data across domains, and apply machine learning and real-time analytics necessary to deliver actionable insights that help automate and enhance overall IT Operations functions. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AIOps from Broadcom:

  • Solved for the following challenges by selecting AIOps and Monitoring Solutions from Broadcom:
    • Too many manual tasks are time-consuming when resolving issues
    • Problem diagnosis and root-cause analysis complexity increasing
    • Supporting business growth with operational efficiency
  • Said they struggled with the following, prior to selecting AIOps and Monitoring Solutions from Broadcom:
    • Explosion of monitoring data
    • Alarm fatigue
    • Lack of skills
  • Evaluated the following vendors before selecting AIOps and Monitoring Solutions:
    • Splunk
    • Dynatrace
    • AppDynamics
    • SolarWinds
    • Elastic

Use Case

The key features and functionalities of AIOps from Broadcom that the surveyed company uses:

  • AI and machine learning capabilities in their monitoring tools helped their company with the following:
    • Increase staff productivity
    • Improve MTTR
    • Reduce outages
    • Improve user experience
    • Reduce number of tools used

Results

The surveyed company achieved the following results with AIOps from Broadcom:

  • Reported that AIOps and Monitoring tools have increased the following by these amounts:
    • staff productivity: 50%-74%
    • triage times: 50%-74%
    • ability to prevent outages: 50%-74%
    • user experience: 50%-74%
    • ability to identify root-cause: over 75%
  • See the following AIOps capabilities as important:
    • Autonomous remediation
    • Predictive Analytics
    • Algorithmic root cause analytics
  • Would rate Broadcom’s AIOps and Monitoring solutions following aspects, compared to the competition, they said:
    **Reduction in operational complexity: Significantly Better
    • Increase automation: Significantly Better
    • Faster remediation: Significantly Better
    • Improved user experience: Significantly Better

Top 4 Challenges in Troubleshooting App Performance Issues

Which of these challenges does CA APM 10 help you address when troubleshooting application performance issues?

Difficult to know when and where to act to solve performance issues
70%
Difficult to determine what changes precede or cause performance issues
57%
Hard to spot slow growing problems
46%
Need to pull in too many experts into a war room to resolve problems
43%


More to Explore



About AIOps From Broadcom

AIOps from BroadcomⓇ combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience. Our AIOps solution correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights.

AIOps From Broadcom Website   Broadcom Website