TechValidate Research on AIOps From Broadcom

Introduction

This case study of solvitnetworks is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

Challenges

• Solved the following challenges with CA APM:
  • Inconsistent or poor app end-user-experience
  • Difficult and long root-cause analysis for app performance issues
  • A lack of actionable app analytics for planning and deep insight

Use Case

• Deployed 500 – 1000 CA Agents/JVMS.
• Monitors 50,000 – 250,000 transactions per day with CA APM.

Results

• Found the following APM features to be most important their organization:
  • Fast time-to-value when instrumenting agents
  • Enhanced alerting with predictive analytics
• Implementing CA APM improved the following:
  • End-user-experience: 15-35%
  • Application performance: 35-50%
  • Preventitive issues : over 75%
  • MTTR for application problems: over 75%
  • Reduction of time on administration and management: over 75%
• The company has seen an improvement in the below areas since adopting CA APM:
  • The organization is able to fix performance issues faster, allowing greater time to deliver new innovation
  • Where the problems are and which are the most important to address first
  • The ability to collaborate across stakeholders to determine the root cause of performance issues

Introduction

This case study of Payvision BV is based on a June 2016 survey of CA Technologies Application Synthetic Monitor customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Technologies Application Synthetic Monitor:

• Challenges experienced prior to adopting CA ASM:
  • Difficulties with identifying bottlenecks to load time and performance
  • Inconsistent or poor end-user experiences
  • Root cause diagnosis

Use Case

The key features and functionalities of CA Technologies Application Synthetic Monitor that the surveyed company uses:

• Addresses the following with CA ASM:
  • Measure end-user experience even at times when there is no real-user traffic
  • Have confidence that their worldwide user community is experiencing the application response times they expect
  • Communicate application performance to key stakeholders (users, developers, and executive management)
• Rates CA ASM on the following:
  • Ease of use and management: very effective
  • Monitoring coverage: highly effective
  • Geographical coverage: very effective

Results

The surveyed company achieved the following results with CA Technologies Application Synthetic Monitor:

• Benefits achieved with CA ASM:
  • The ability to monitor systems when there is no real user traffic
  • The ability to replicate real-user behavior/ capture real-user interactions for replay, to help ensure complex services are performing correctly
  • The ability to pinpoint problems through comprehensive browser-based end-user perspective to provide optimal experience
• Cites the following as the CA ASM capabilities that are most important to their organization:
  • Synthetic transaction monitoring
  • The public status page
• Improved the following with CA ASM:
  • Their end-user-experience: 50-75%
• Achieved the following with CA ASM:
  • Replicate real-user transactions to provide up-to-the-minute insight into user experience
  • Identify and resolve problem root causes before users are affected (manage end-user experience proactively)
  • Understand global user experience anytime, anywhere (understand user experience by geography)