CA App Experience Analytics capabilities most important to Econocom Group:
- Understanding the customer journey across channels
- Improving digital performance
- Designing for the user experience
- Single tool that monitors across the web, mobile, and wearable apps
Econocom Group rated CA App Experience Analytics capabilities:
- Usage analytics: significantly superior
- Crash analytics: superior
- Customizations (e.g. Data Studio): superior
CA App Experience Analytics improved the following:
- End-user experience more than 50%
- Application performance more than 50%
- Mobile crash occurrences more than 75%
By adopting CA App Experience Analytics, Econocom will:
- Improve app design and user experience based on real-user insights
- Increase the delivery speed of new application
- Have a faster feedback cycle between operations and development to address performance issues
Econocom achieved the following using CA App Experience Analytics:
- Quickly identifies if an app issue is with the design, code, or infrastructure
- Proactively manages the user experience to create a competitive advantage for their business
- Better understands their users through usage analytics
- Fuels collaboration across their organization to enable continuous performance and quality improvements