TechValidate Research on AIOps From Broadcom

These pages present data that TechValidate has sourced via direct research with verified customers and users of AIOps From Broadcom. TechValidate stands behind the authenticity of all published data. Learn more »



1,620 Customers Surveyed

11,979 Data Points Collected

559 Published TechFacts

60 Published Charts

128 Published Case Studies



Featured Research Collections for AIOps From Broadcom

Curated collections and slideshows of TechValidate research data on AIOps From Broadcom.



Selected Research Highlights


CA APM Suite has given that valuable insight into the unseen issues within the application and has helped reduce MTTR. The dashboards have been a major plus in our Business Operation Center screens.

Balaji Dorairajan, IT Service Management Lead, Woolworths Limited

AIOps From Broadcom Case Study

Small Business Telecommunications Services Company

Introduction

This case study of a small business telecommunications services company is based on a March 2020 survey of AIOps From Broadcom customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Broadcom uniquely provides the ability to analyze, correlate, and connect business and IT data across domains, and apply machine learning and real-time analytics necessary to deliver actionable insights that help automate and enhance overall IT Operations functions. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AIOps from Broadcom:

  • Solved for the following challenges by selecting AIOps and Monitoring Solutions from Broadcom:
    • Too many manual tasks are time-consuming when resolving issues
    • Supporting business growth with operational efficiency
  • Said they struggled with the following, prior to selecting AIOps and Monitoring Solutions from Broadcom:
    • Explosion of monitoring data
    • Velocity of change
  • Evaluated the following vendors before selecting Broadcom AIOps and Monitoring Solutions:
    • Splunk
    • SolarWinds

Use Case

The key features and functionalities of AIOps from Broadcom that the surveyed company uses:

  • AI and machine learning capabilities in their monitoring tools helped their company with the following:
    • Improve MTTR

Results

The surveyed company achieved the following results with AIOps from Broadcom:

  • Reported that AIOps and Monitoring tools have increased the following by these amounts:
    • Staff productivity: 15%-34%
    • Triage times: 35%-49%
    • Ability to prevent outages: 15%-34%
    • User experience: 35%-49%
    • Ability to identify root-cause: 15%-34%
  • See the following AIOps capabilities as important:
    • Predictive Analytics

Case Study: Empresas Publicas De Medellin

Introduction

This case study of EMPRESAS PUBLICAS DE MEDELLIN is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“Using CA CEM allowed us to know more about the user experience, and the use of Introscope helped us detect the root of the problems presented by Web services.”

Challenges

  • Solved the following challenges with CA APM:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)

Use Case

  • Monitors over 500,000 transactions per day with CA APM.

Results

  • Found the following APM features to be most important their organization:
    • Fast time-to-value when instrumenting agents
    • Enhanced alerting with predictive analytics
  • Rated CA APM in the following areas:
    • Ease of use and management: positive
    • Monitoring coverage: positive
    • Scalability: positive
    • Depth & frequency of metrics: positive
    • Customization e.g. dashboards: positive
  • Implementing CA APM improved the following:
    • End-user-experience: 50-75%
    • Application performance: 50-75%
    • Preventitive issues : 50-75%
    • MTTR for application problems: 50-75%
    • Reduction of time on administration and management: 50-75%
  • The company has seen an improvement in the below areas since adopting CA APM:
    • Where the problems are and which are the most important to address first
    • The changes that happened which caused a performance issue
    • The ability to collaborate across stakeholders to determine the root cause of performance issues

CA Technologies Application Performance Management Customer Research

CA APM Leads AppDynamics in Depth of Metrics

How CA APM’s features rate when compared to AppDynamics

Significantly Superior Highly Superior Superior Not Superior

Monitoring coverage
Depth & frequency of metrics
Scalability

CA Technologies Application Performance Management Customer Statistic

Superior Metrics vs. HP

91% of surveyed customers who evaluated or switched from HP rate CA APM’s depth & frequency of metrics as superior when compared to the competition.

91%

AIOps From Broadcom Customer Research

Broadcom is winning against the competition

Which vendors did you evaluate before picking Broadcom’s AIOps and Monitoring Solutions?

ServiceNow
37%
Splunk
29%
Moogsoft
10%
ScienceLogic
4%
Dynatrace
18%
AppDynamics
22%
Datadog
8%
New Relic
4%
SolarWinds
47%
Micro Focus
16%


More to Explore



About AIOps From Broadcom

AIOps from BroadcomⓇ combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience. Our AIOps solution correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights.

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