TechValidate Research on AIOps From Broadcom

Introduction

This case study of a small business telecommunications services company is based on a March 2020 survey of AIOps From Broadcom customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AIOps from Broadcom:

• Solved for the following challenges by selecting AIOps and Monitoring Solutions from Broadcom:
  • Too many manual tasks are time-consuming when resolving issues
  • Supporting business growth with operational efficiency
• Said they struggled with the following, prior to selecting AIOps and Monitoring Solutions from Broadcom:
  • Explosion of monitoring data
  • Velocity of change
• Evaluated the following vendors before selecting Broadcom AIOps and Monitoring Solutions:
  • Splunk
  • SolarWinds

Use Case

The key features and functionalities of AIOps from Broadcom that the surveyed company uses:

• AI and machine learning capabilities in their monitoring tools helped their company with the following:
  • Improve MTTR

Results

The surveyed company achieved the following results with AIOps from Broadcom:

• Reported that AIOps and Monitoring tools have increased the following by these amounts:
  • Staff productivity: 15%-34%
  • Triage times: 35%-49%
  • Ability to prevent outages: 15%-34%
  • User experience: 35%-49%
  • Ability to identify root-cause: 15%-34%
• See the following AIOps capabilities as important:
  • Predictive Analytics

Introduction

This case study of EMPRESAS PUBLICAS DE MEDELLIN is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

Challenges

• Solved the following challenges with CA APM:
  • Inconsistent or poor app end-user-experience
  • Difficult and long root-cause analysis for app performance issues
  • Long app performance Mean Time To Resolution (MTTR)

Use Case

• Monitors over 500,000 transactions per day with CA APM.

Results

• Found the following APM features to be most important their organization:
  • Fast time-to-value when instrumenting agents
  • Enhanced alerting with predictive analytics
• Rated CA APM in the following areas:
  • Ease of use and management: positive
  • Monitoring coverage: positive
  • Scalability: positive
  • Depth & frequency of metrics: positive
  • Customization e.g. dashboards: positive
• Implementing CA APM improved the following:
  • End-user-experience: 50-75%
  • Application performance: 50-75%
  • Preventitive issues : 50-75%
  • MTTR for application problems: 50-75%
  • Reduction of time on administration and management: 50-75%
• The company has seen an improvement in the below areas since adopting CA APM:
  • Where the problems are and which are the most important to address first
  • The changes that happened which caused a performance issue
  • The ability to collaborate across stakeholders to determine the root cause of performance issues