TechValidate Research on AIOps From Broadcom

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1,620 Customers Surveyed

11,979 Data Points Collected

559 Published TechFacts

60 Published Charts

128 Published Case Studies



Featured Research Collections for AIOps From Broadcom

Curated collections and slideshows of TechValidate research data on AIOps From Broadcom.



Selected Research Highlights


CA Technologies Application Performance Management Case Study

Insurance Company Selects CA APM Over Dynatrace and AppDynamics for Monitoring

Introduction

This case study of a medium enterprise insurance company is based on a May 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We evaluated Dynatrace and AppDynamics but choose to continue with the new CA APM for debugging and monitoring tasks.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA APM:

  • Challenge experienced prior to CA APM:
    • Long app performance Mean Time To Resolution (MTTR)

Use Case

This insurance company selected CA APM over:

  • Dynatrace
  • AppDynamics
  • BMC

Results

The surveyed company achieved the following results with CA APM:

  • Troubleshooting application performance challenge solved by CA APM:
    • Hard to spot slow growing problems
  • Top CA APM capabilities:
    • The deep diagnostic details on transaction performance
    • The automatic collection of transaction traces
    • The ability to create customized dashboards
  • Benefits realized since adopting CA APM:
    • Improved the quality of the applications their organization delivers
    • A clear understanding of where problems are located and which are the most important to address first

AIOps, Machine Learning and Analytics Customer Statistic

92% of Financial Institutions Agree that CA Delivers on AIOps

92% of Banking and Financial Services organizations agreed with the following statement:

“CA Technologies uniquely provides the breadth of monitoring, machine learning and real-time analytics necessary for AIOps solutions to deliver actionable insights that help automate and enhance overall IT Operations functions.”

CA Technologies Application Performance Management Customer Statistic

83% of surveyed Telecommunications customers improved application performance by greater than 50% with CA APM 10.

83%

AIOps, Machine Learning and Analytics Customer Research

Challenges AIOps Can Resolve

What are your top three IT monitoring challenges today?

Alert correlation across all tools
76%
Detecting issues proactively
62%
Alert noise, fatigue, and volume
52%

Case Study: Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a June 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA APM has brought an awakening in the APM arena. We have had quite a few application portfolio managers internally eager to deploy APM on their infrastructure to get answers to their perf/code issues.”

“We appreciate the ease of use/implementation with CA APM.”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • An increased frequency of application slowdowns and downtime
    • Decreased customer satisfaction because of poor performance/outages
    • Inefficient troubleshooting and maintenance
    • The application server performance
    • The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

  • Has 500 – 1,000 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • E-commerce web applications
    • Financial services applications (trading, banking, et al)
    • Mainframe applications
  • Uses the following CA Application Performance Management offerings:
    • CA APM (Introscope + CEM)
    • CA Cross-Enterprise Application Performance Management

Results

  • Chose CA Application Performance Management over the following competitors:
    • AppDynamics
    • BMC
    • Compuware/Dynatrace
    • IBM
    • Riverbed/Opnet
  • Achieved the following with the implementation of CA Application Performance Management:
    • Improved end-user experience
    • Reduced mean time to repair
    • Reduced the number of performance incidents
    • Improved transaction times
    • Reduced the total cost of downtime to their organization
    • Improved SLA metrics
    • Was able to devote more resources to IT innovation
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 20% to 40%
    • Number of Outages: 20% to 40%
    • Lost Revenue: up to 20%
    • Customer Satisfaction: 20% to 40%
    • IT Productivity: 20% to 40%

AIOps, Machine Learning and Analytics Customer Research

Where do you see your organization leveraging AI and machine learning to improve digital business outcomes?

AIOps
71%
DevOps
67%
BizOps (align business, IT, and software development to continuously optimize digital business initiatives)
27%
ValueOps (align the process of IT development with the needs of a business or organization)
27%
SecOps
22%


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About AIOps From Broadcom

AIOps from BroadcomⓇ combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience. Our AIOps solution correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights.

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