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CA Technologies Application Synthetic Monitor Case Study

Large Enterprise Media & Entertainment Company Quickly Resolves Issues with CA ASM

Introduction

This case study of a large enterprise media & entertainment company is based on a June 2016 survey of their customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“With CA ASM, we are able to notice performance issues immediately which enables us to resolve them before our customers are affected.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Technologies Application Synthetic Monitor:

  • Challenges experienced prior to adopting CA ASM:
    • Inconsistent or poor end-user experiences
    • Root cause diagnosis
    • Monitoring cloud vendors

Use Case

The key features and functionalities of CA Technologies Application Synthetic Monitor that the surveyed company uses:

  • Addresses the following with CA ASM:
    • Verify that SaaS vendors and MSPs are meeting Service level agreements
    • Communicate application performance to key stakeholders (users, developers and executive management)
  • Rates CA ASM on the following:
    • Ease of use and management: very effective
    • Monitoring coverage: highly effective
    • Depth & frequency of metrics: highly effective
    • Integration with CA APM: highly effective
    • Geographical coverage: highly effective

Results

The surveyed company achieved the following results with CA Technologies Application Synthetic Monitor:

  • Benefits achieved with CA ASM:
    • Visibility into cloud-based applications outside enterprise control
    • The ability to pinpoint problems through comprehensive browser-based end-user perspective to provide optimal experience
  • Cites the following as the CA ASM capabilities that are most important to their organization:
    • Synthetic transaction monitoring
    • Real browser monitoring
  • Improved the following with CA ASM:
    • Their end-user-experience: up to 15%
    • Application performance: up to 15%
    • Their ability to proactively prevent issues: 35-50%
    • MTTR for application problems: up to 15%
    • Their ability to reduce time on admin and management: 15-35%
  • Achieved the following with CA ASM:
    • Replicate real-user transactions to provide up-to-the-minute insight into user experience
    • Identify and resolve problem root causes before users are affected (manage end-user experience proactively)
    • Understand global user experience anytime, anywhere (understand user experience by geography)
    • Deliver application response times that users expect

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Large Enterprise

Industry:
Media & Entertainment

About CA Technologies App Synthetic Monitor

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

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Broadcom

CA Technologies App Synthetic Monitor

Source: TechValidate survey of a Large Enterprise Media & Entertainment Company
Validated
  Published: Jun. 29, 2016   TVID: F84-C07-892




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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