TechValidate Research on AIOps From Broadcom

TechValidate Customer Research Library / Broadcom / AIOps From Broadcom / Case Studies /

S&P 500 Professional Services Company turns around End-User Experience

Introduction

This case study of a S&P 500 professional services company is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Share

Embed

“We have improved problem resolution times with CA APM and have been better able to understand overall environment performance.”

“We appreciate the ease of deployment into existing applications and infrastructure.”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • An increased frequency of application slowdowns and downtime
    • Decreased customer satisfaction because of poor performance/outages
    • Increased complexity and difficulty diagnosing performance issues
    • Inefficient troubleshooting and maintenance

Use Case

  • Has 100 – 500 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • Corporate Intranet (Sharepoint, et al)
    • Order processing systems
    • Database/data warehouse systems
  • Uses the following CA Application Performance Management offerings:
    • CA APM (Introscope + CEM)
  • Selected CA APM over:
    **Compuware

Results

  • Chose CA Application Performance Management over the following competitors:
    • Compuware/Dynatrace
  • Achieved the following with the implementation of CA Application Performance Management:
    • Improved end-user experience
    • Reduced mean time to repair
    • Reduced the number of performance incidents
    • Reduced the total cost of downtime to their organization
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 40% to 60%
    • Number of Outages: 20% to 40%
    • Lost Revenue: 20% to 40%
    • Customer Satisfaction: 20% to 40%
    • IT Productivity: 60% to 80%

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
S&P 500

Industry:
Professional Services

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: TechValidate Survey of a S&P 500 Professional Services Company
Validated
  Published: Jul. 31, 2013   TVID: EAD-0BF-812




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on AIOps From Broadcom



© Copyright 2024 SurveyMonkey. All marks used on this site are the property of their respective owners. Privacy Policy Terms of Use