TechValidate Research on AIOps From Broadcom

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AIOps From Broadcom Case Study

Fortune 500 Telecommunications Services Company

Introduction

This case study of a Fortune 500 telecommunications services company is based on a March 2020 survey of AIOps From Broadcom customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“Broadcom uniquely provides the ability to analyze, correlate, and connect business and IT data across domains, and apply machine learning and real-time analytics necessary to deliver actionable insights that help automate and enhance overall IT Operations functions. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AIOps From Broadcom:

  • Solved for the following challenges by selecting AIOps and Monitoring Solutions from Broadcom:
    • Problem diagnosis and root-cause analysis complexity increasing
    • Siloed views due to disparate tools and disparate data
    • Supporting business growth with operational efficiency
  • Said they struggled with the following, prior to selecting AIOps and Monitoring Solutions from Broadcom:
    • Explosion of monitoring data
    • Alarm fatigue
    • Lack of skills
    • Complexity of modern environments
  • Evaluated the following vendors before selecting AIOps and Monitoring Solutions:
    • Splunk
    • SolarWinds

Use Case

The key features and functionalities of AIOps from Broadcom that the surveyed company uses:

  • AI and machine learning capabilities in their monitoring tools helped their company with the following:
    • Increase staff productivity
    • Improve user experience
    • Reduce number of tools used

Results

The surveyed company achieved the following results with AIOps from Broadcom:

  • Reported that AIOps and Monitoring tools have increased the following by these amounts:
    • Staff productivity: 50%-74%
    • Triage times: 50%-74%
    • Ability to prevent outages: 35%-49%
    • User experience: over 75%
    • Ability to identify root-cause: over 75%
  • See the following AIOps capabilities as important:
    • Predictive Analytics
    • Business-Driven Service Analytics
  • Would rate AIOps and Monitoring from Broadcom’s following aspects, compared to the competition, they said:
    • Reduction in operational complexity: Best in Class
    • Increase automation: Significantly Better
    • Faster remediation: Significantly Better
    • Improved user experience: Best in Class

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Fortune 500

Industry:
Telecommunications Services

About AIOps From Broadcom

AIOps from BroadcomⓇ combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience.

Our AIOps solution correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights."

Learn More:

Broadcom

AIOps From Broadcom

Source: TechValidate survey of a Fortune 500 Telecommunications Services Company
Validated
  Published: May. 7, 2020   TVID: E97-434-DBF




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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