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CA's IT Monitoring and Analytics Tools Case Study

Financial Services Leader Delivers Better Services to its Customers with IT Analytics

Introduction

This case study of a large enterprise financial services company is based on an April 2017 survey of CA’s IT Monitoring and Analytics Tools customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“CA has the breadth and depth of monitoring expertise to deliver the cross-correlation of ITOA (IT Ops Analytics) data from the app to the infrastructure to the network.”

“ITOA will help us to deliver a better service to our customers.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA’s IT Monitoring and Analytics Tools:

  • Challenges:
    • Not having a single, integrated view over all IT operations
    • Too much time being spent correlating data across silos to create custom reports or dashboards
    • A lack of insight into the customer experience

Use Case

  • IT monitoring areas that ITOA capabilities are important for:
    • App to infrastructure to network correlated monitoring
    • User experience monitoring
    • Application monitoring
    • Infrastructure monitoring (server, cloud, systems, databases, etc.)

Results

The surveyed company achieved the following results with CA’s IT Monitoring and Analytics Tools:

  • Benefits of using an ITOA to correlate their data:
    • Gained a single view into customer experience across apps, infrastructure, and network
    • Simplified and improved the triage of their issues for every app in any environment
    • Improved app adoption and user retention through improved user experience
    • Increased their software quality without sacrificing speed
    • Predicted problems before they impacted the business
  • Important features in an ITOA solution:
    • An extensible platform that leverages Open Source technologies
    • Full stack visibility with in-context log monitoring and analysis
    • Data correlate across app, infrastructure, and network
    • The ability to scale in high volume environments
    • The ability to operate across various on-premises and cloud based architectures and software types
  • DevOps initiatives accelerated with an ITOA solution:
    • Feeding back important performance insights to development to improve code quality
    • Helping teams see new release performance issues before production
    • Predicting capacity requirements sooner rather than later
    • Providing insights into customer and app experience insights to align dev to business outcomes

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Large Enterprise

Industry:
Financial Services

About CA's IT Monitoring and Analytics Tools

CA Technologies is a leader in Network Monitoring from the traditional legacy network devices to virtualized and cloud networks.

Learn More:

Broadcom

CA's IT Monitoring and Analytics Tools

Source: TechValidate survey of a Large Enterprise Financial Services Company
Validated
  Published: May. 2, 2017   TVID: E84-71A-C46




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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