TechValidate Research on AIOps From Broadcom

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Case Study: Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a June 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“CA APM has brought an awakening in the APM arena. We have had quite a few application portfolio managers internally eager to deploy APM on their infrastructure to get answers to their perf/code issues.”

“We appreciate the ease of use/implementation with CA APM.”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • An increased frequency of application slowdowns and downtime
    • Decreased customer satisfaction because of poor performance/outages
    • Inefficient troubleshooting and maintenance
    • The application server performance
    • The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

  • Has 500 – 1,000 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • E-commerce web applications
    • Financial services applications (trading, banking, et al)
    • Mainframe applications
  • Uses the following CA Application Performance Management offerings:
    • CA APM (Introscope + CEM)
    • CA Cross-Enterprise Application Performance Management

Results

  • Chose CA Application Performance Management over the following competitors:
    • AppDynamics
    • BMC
    • Compuware/Dynatrace
    • IBM
    • Riverbed/Opnet
  • Achieved the following with the implementation of CA Application Performance Management:
    • Improved end-user experience
    • Reduced mean time to repair
    • Reduced the number of performance incidents
    • Improved transaction times
    • Reduced the total cost of downtime to their organization
    • Improved SLA metrics
    • Was able to devote more resources to IT innovation
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 20% to 40%
    • Number of Outages: 20% to 40%
    • Lost Revenue: up to 20%
    • Customer Satisfaction: 20% to 40%
    • IT Productivity: 20% to 40%

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Global 500

Industry:
Banking

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: TechValidate Survey of a Global 500 Banking Company
Validated
  Published: Jul. 31, 2013   TVID: E37-3C1-F94




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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