TechValidate Research on AIOps From Broadcom

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Telco Equipment Provider Improves Performance

Introduction

This case study of a medium enterprise consumer services company is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“Using Telco, we’ve gained visibility into performance issues within the whole environment.”

Challenges

  • Business challenge addressed with CA APM 10:
    • Difficult and long root-cause analysis for app performance issues
  • Challenge addressed when troubleshooting application performance issues with CA APM 10:
    • Difficulty determining what changes precede or cause performance issues

Use Case

  • Most valuable CA APM 10 features:
    • Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
    • Differential Analysis that helps them quickly recognize problems and understand the most critical and recurrent problems

Results

  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
    • Visualizations on how application changes impact performance
    • Guided steps for triaging application issues
    • Enhanced alerting with predictive analytics
  • Rates CA APM 10 on the following:
    • Ease of use and management: effective
    • Monitoring coverage: very effective
    • Scalability: very effective
    • Depth and frequency of metrics: effective
    • Customizations (e.g. dashboards): very effective
  • Improved the following with CA APM 10:
    • Improved their end-user-experience more than 50%
    • Improved application performance more than 75%
    • Improved proactively preventing issues more than 50%
    • Improved MTTR for application problems nearly 50%
    • Reduced the time they spent on admin and management tasks nearly 50%
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications our organization delivers
    • Enhanced our understanding of where the problems are and which are the most important to address first
  • CA APM 10 helped achieve the following:
    • Easily deployed and managed application performance management to gain value
  • Agrees with the following statement:
    • CA APM 10 helps our organization speed and simplify the triage of application performance issues

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Medium Enterprise

Industry:
Consumer Services

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: TechValidate survey of a Medium Enterprise Consumer Services Company
Validated
  Published: Apr. 1, 2016   TVID: DEF-5DB-2D0




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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