TechValidate Research on SurveyMonkey Salesforce Integration


SurveyMonkey Salesforce Case Study

Vorum Research Corporation

Introduction

This case study of Vorum Research Corporation is based on a February 2018 survey of SurveyMonkey Salesforce customers by TechValidate, a 3rd-party research service.

“We expect that giving our teams real-time visibility into the current contact’s experience will allow us to manage our interactions better.”

“The product is stable and easy to use.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Salesforce:

  • Addressed the following challenges from using the SurveyMonkey Salesforce integration.
    • Response visibility
    • Reporting
    • Respondent follow-ups

Use Case

The key feature and functionality of SurveyMonkey Salesforce that the surveyed company uses:

  • Uses the SurveyMonkey Salesforce integration to send surveys upon case closure.

Results

The surveyed company achieved the following results with SurveyMonkey Salesforce:

  • Has 50%-99% of their user base accessing SurveyMonkey response data in Salesforce.
  • Uses reports created in Salesforce to analyze SurveyMonkey response data.
  • Has the following levels of management accessing survey data dashboards/reports:
    • C-level executives
    • Senior VPs/Vice Presidents
    • People Managers
    • Individual contributors




About This Data

This data was sourced directly from verified users of SurveyMonkey Salesforce Integration by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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