TechValidate Research on SurveyMonkey Salesforce Integration

These pages present data that TechValidate has sourced via direct research with verified customers and users of SurveyMonkey Salesforce Integration. TechValidate stands behind the authenticity of all published data. Learn more »



704 Data Points Collected

45 Published TechFacts

9 Published Charts

9 Published Case Studies



Selected Research Highlights


SurveyMonkey Salesforce Customer Testimonial

Our SurveyMonkey integration is in its early stages, but I can definitely tell you that we are seeing good feedback from our clients.

Kevin Kneip, Salesforce Administrator, Merrill Corporation

SurveyMonkey Salesforce Customer Research

Are you using the SurveyMonkey Salesforce integration to send surveys upon case closure (e.g. when a case is closed in Salesforce, a survey is sent)?

Yes: 50%
No: 50%

SurveyMonkey Salesforce Case Study

Vorum Research Corporation

Introduction

This case study of Vorum Research Corporation is based on a February 2018 survey of SurveyMonkey Salesforce customers by TechValidate, a 3rd-party research service.

“We expect that giving our teams real-time visibility into the current contact’s experience will allow us to manage our interactions better.”

“The product is stable and easy to use.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Salesforce:

  • Addressed the following challenges from using the SurveyMonkey Salesforce integration.
    • Response visibility
    • Reporting
    • Respondent follow-ups

Use Case

The key feature and functionality of SurveyMonkey Salesforce that the surveyed company uses:

  • Uses the SurveyMonkey Salesforce integration to send surveys upon case closure.

Results

The surveyed company achieved the following results with SurveyMonkey Salesforce:

  • Has 50%-99% of their user base accessing SurveyMonkey response data in Salesforce.
  • Uses reports created in Salesforce to analyze SurveyMonkey response data.
  • Has the following levels of management accessing survey data dashboards/reports:
    • C-level executives
    • Senior VPs/Vice Presidents
    • People Managers
    • Individual contributors

SurveyMonkey Salesforce Customer Research

84% of Customers create Salesforce Reports / Dashboards to analyze SurveyMonkey Results

Do you have reports and dashboards created in Salesforce to analyze SurveyMonkey response data?

Reports: 39%
Dashboards + Reports: 45%
Neither: 16%

SurveyMonkey Salesforce Case Study

Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a February 2018 survey of SurveyMonkey Salesforce customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“SurveyMonkey’s Salesforce integration allows us to be actionable, allows us to follow up faster with negative responses, thank customers for positive responses, and improve our reporting.”

“Easy to use and quick to set up.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Salesforce:

  • Addressed the following challenges from using the SurveyMonkey Salesforce integration.
    • Response visibility
    • Reporting
    • Respondent follow-ups

Use Case

The key feature and functionality of SurveyMonkey Salesforce that the surveyed company uses:

  • Uses the SurveyMonkey Salesforce integration to send surveys upon case closure.

Results

The surveyed company achieved the following results with SurveyMonkey Salesforce:

  • Has 50%-99% of their user base accessing SurveyMonkey response data in Salesforce.
  • Uses both reports and dashboards created in Salesforce to analyze SurveyMonkey response data.
  • Has the following levels of management accessing survey data dashboards/reports:
    • C-level executives
    • Senior VPs/Vice Presidents
    • Senior Directors/Directors
    • People Managers
    • Individual contributors
  • Created follow-up notifications or processes for survey responses in Salesforce.

SurveyMonkey Salesforce Integration Customer Statistic

After using the SurveyMonkey Salesforce integration, 67% of surveyed organizations realized 25% or greater improvement in workflow efficiency.

67%


More to Explore



About SurveyMonkey Salesforce Integration

Enrich your CRM data with feedback to win customers and turn them into advocates.

SurveyMonkey Salesforce Integration Website   SurveyMonkey Website