TechValidate Research on SurveyMonkey Salesforce Integration

These pages present data that TechValidate has sourced via direct research with verified customers and users of SurveyMonkey Salesforce Integration. TechValidate stands behind the authenticity of all published data. Learn more »



704 Data Points Collected

7 Published TechFacts

9 Published Case Studies



Selected Research Highlights


SurveyMonkey Salesforce Case Study

Merrill Corporation

Introduction

This case study of Merrill Corporation is based on a February 2018 survey of SurveyMonkey Salesforce customers by TechValidate, a 3rd-party research service.

“Our SurveyMonkey integration is in its early stages, but I can definitely tell you that we are seeing a good feedback from our clients.”

“It is extremely easy to set up and very user-friendly.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Salesforce:

  • Addressed the following challenges from using the SurveyMonkey Salesforce integration.
    • Response visibility
    • Reporting

Results

The surveyed company achieved the following results with SurveyMonkey Salesforce:

  • Has 100% of their user base accessing SurveyMonkey response data in Salesforce.
  • Uses reports created in Salesforce to analyze SurveyMonkey response data.
  • Has the following levels of management accessing survey data dashboards/reports:
    • C-level executives
    • Senior VPs/Vice Presidents
    • Senior Directors/Directors
    • People Managers
  • Creates follow-up notifications or processes for survey responses in Salesforce.

SurveyMonkey Salesforce Integration Customer Satisfaction Rating

Joel Strickland, a Director at New Management Services LLC, would be very likely to recommend SurveyMonkey Salesforce Integration for this reason:

The integration was super simple to set up and has been instrumental in driving a greater number of survey responses for my company.

SurveyMonkey Salesforce Integration Customer Satisfaction Rating

A Director at a medium enterprise computer software company would be very likely to recommend SurveyMonkey Salesforce Integration for this reason:

Very satisfied with integration and being able to see a true picture of our contacts from every touchpoint angle.

SurveyMonkey Salesforce Case Study

Medium Enterprise Consumer Products Company

Introduction

This case study of a medium enterprise consumer products company is based on a February 2018 survey of SurveyMonkey Salesforce customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It has allowed us to make significant strategy shifts regarding many aspects.”

“Ease of use, no other comparison to draw against.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Salesforce:

  • Addressed the following challenges from using the SurveyMonkey Salesforce integration.
    • Response visibility
    • The context of data
    • Reporting
    • Respondent follow-ups

Use Case

The key feature and functionality of SurveyMonkey Salesforce that the surveyed company uses:

  • Uses the SurveyMonkey Salesforce integration to send surveys upon case closure.

Results

The surveyed company achieved the following results with SurveyMonkey Salesforce:

  • Has 49% or less of their user base accessing SurveyMonkey response data in Salesforce.
  • Uses both reports and dashboards created in Salesforce to analyze SurveyMonkey response data.
  • Has the following levels of management accessing survey data dashboards/reports:
    • C-level executives
    • Senior VPs/Vice Presidents
    • Senior Directors/Directors


More to Explore



About SurveyMonkey Salesforce Integration

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