AIOps From Broadcom Jazztel Speeds Up the Detection and Resolution of Incidents with CA APM 10

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Jazztel Speeds Up the Detection and Resolution of Incidents with CA APM 10

Introduction

This case study of Jazztel PLC is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“We have experienced a very positive impact using CA APM 10, as we have seen it speed up the detection and resolution of incidents and the contact with development in which to address them.”

Challenges

Business challenges addressed with CA APM 10:
- Inconsistent or poor app end-user-experience
- Difficult and long root-cause analysis for app performance issues
- Long app performance Mean Time To Resolution (MTTR)
- A lack of actionable app analytics for planning and deep insight
Challenges addressed when troubleshooting application performance issues with CA APM 10:
- Difficulty determining what changes precede or cause performance issues
- Difficulty knowing when and where to act to solve performance issues

Use Case

Most valuable CA APM 10 features:
- Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
- Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
- Differential Analysis that helps them quickly recognize problems and understand the most critical and recurrent problems
- APM Command Center that provides simple management of thousands of agents
- Smart Instrumentation which automatically collects deep transaction traces

Results

CA APM 10 capabilities most important to the organization:
- Fast time-to-value when instrumenting agents
- A simple, easy-to-use design and interface
- Visualizations on how application changes impact performance
- Enhanced alerting with predictive analytics
Rates CA APM 10 on the following:
- Ease of use and management: very effective
- Monitoring coverage: very effective
- Scalability: very effective
- Depth and frequency of metrics: very effective
- Customizations (e.g. dashboards): very effective
Improved the following with CA APM 10:
- Improved their end-user-experience: 75-50%
- Improved application performance: 75-50%
- Improved proactively preventing issues: more than 75%
- Improved MTTR for application problems: more than 75%
- Reduced the time they spent on admin and management tasks: more than 75%
Experienced the following benefits as a result of adopting CA APM 10:
- Improved the quality of the applications their organization delivers
- Improved how fast they are able to fix performance issues
- Accelerated their feedback cycle between operations and development to address performance issues
- Enhanced their understanding of where the problems are and which are the most important to address first
- Enhanced their understanding of changes that happened which caused a performance issue
- Improved collaboration across their organization to determine the root cause of performance issues
CA APM 10 helped achieve the following:
- Easily deployed and managed application performance management to gain value
- Proactively manages the user experience to create a competitive advantage for their business
- Utilized system intelligence through advanced analytics and smart instrumentation for more rapid triage
- Fueled collaboration across their organization to enable continuous performance and quality improvements
Agrees with the following statements:
- They have improved end user experience and gained better visibility into the applications with CA APM 10
- CA APM 10 helps their organization speed and simplify the triage of application performance issues
- CA APM 10 helps them protect their experts with less need to bring everyone into the war room

TechValidate Research on AIOps From Broadcom

Jazztel Speeds Up the Detection and Resolution of Incidents with CA APM 10

Introduction

Challenges

Use Case

Results

Company Profile

About CA Technologies Application Performance Management

About This Data