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CA Technologies Application Performance Management Case Study

Global 500 Retail Company Finds CA Superior to Dynatrace in Proactive Monitoring

Introduction

This case study of a Global 500 retail company is based on a May 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“CA APM improves the speed in which our organization is able to simplify the triage of application performance issues.”

“Prior to using CA APM, we had looked into Dynatrace. We have found that CA APM is better at proactive monitoring in order to solve issues.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA APM:

  • Challenges experienced prior to CA APM:
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
    • APM Blind Spots (SSO, API, Middleware, Mainframe, etc)
    • An inability to monitor high volume production environments

Use Case

This surveyed global retail company selected CA APM over the following competitor:

  • Dynatrace
  • This global retail company also switched from Dynatrace to CA APM.

Results

The surveyed company achieved the following results with CA APM:

  • Troubleshooting application performance challenges solved by CA APM:
    • Difficulty in determining what changes precede or cause performance issues
    • Hard to spot slow growing problems
    • Difficulty in knowing when and where to act to solve performance issues
  • Top CA APM capabilities:
    • The ability to proactively manage user experience
    • The ability to visualize application performance across mobile to mainframe
    • The deep diagnostic details on transaction performance
    • The automatic collection of transaction traces
    • The ability to create customized dashboards
    • The broad coverage of application infrastructure components
  • Rates CA APM’s features compared to the competition:
    • Monitoring coverage: highly superior
    • Depth & frequency of metrics: highly superior
    • Customization (e.g. dashboards): highly superior
    • Scalability: highly superior
  • Improved the following with CA APM:
    • End-user-experience: 75-50%
    • Application performance: 75-50%
    • Proactively preventing issues: > 75%
    • MTTR for application problems: 75-50%
  • Benefit realized since adopting CA APM:
    • Improved the ability to fix performance issues faster

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Global 500

Industry:
Retail

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

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Broadcom

CA Technologies Application Performance Management

Source: TechValidate survey of a Global 500 Retail Company
Validated
  Published: Jan. 13, 2017   TVID: AF7-CF0-C9A




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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