AIOps From Broadcom Large Financial Services Company Finds Wonderful Tool for Resolving Production Problems

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Large Financial Services Company Finds Wonderful Tool for Resolving Production Problems

Introduction

This case study of a large enterprise financial services company is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA APM 10 is a wonderful tool for resolving production problems.”

Challenges

Business challenges addressed with CA APM 10:
- Inconsistent or poor app end-user-experience
- Difficult and long root-cause analysis for app performance issues
Challenges addressed when troubleshooting application performance issues with CA APM 10:
- A need to pull in too many experts into a war room to resolve problems
- Hard to spot slow growing problems
- Difficulty knowing when and where to act to solve performance issues

Use Case

Most valuable CA APM 10 features:
- Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
- Differential Analysis that helps them quickly recognize problems and understand the most critical and recurrent problems
- Mobile-to-mainframe APM capabilities that gives them 20/20 insight into their apps
- APM Command Center that provides simple management of thousands of agents
- Smart Instrumentation which automatically collects deep transaction traces

Results

CA APM 10 capabilities most important to the organization:
- Fast time-to-value when instrumenting agents
- A simple, easy-to-use design and interface
- Support for modern technologies (e.g. PhP, Ruby, Cassandra, Node.js, Docker, Cloud Foundry)
- Visualizations on how application changes impact performance
- Guided steps for triaging application issues
- Enhanced alerting with predictive analytics
Rates CA APM 10 on the following:
- Ease of use and management: highly effective
- Monitoring coverage: highly effective
- Scalability: highly effective
- Depth and frequency of metrics: highly effective
- Customizations (e.g. dashboards): highly effective
Improved the following with CA APM 10:
- Improved their end-user-experience more than 75%
- Improved application performance more than 75%
- Improved ability to proactively prevent issues more than 75%
- Improved MTTR for application problems more than 50%
- Reduced the time they spent on admin and management tasks more than 75%
Experienced the following benefits as a result of adopting CA APM 10:
- Improved the quality of the applications their organization delivers
- Increased their speed of delivery of new applications
- Improved how fast they are able to fix performance issues
- Accelerated their feedback cycle between operations and development to address performance issues
- Enhanced their understanding of where the problems are and which are the most important to address first
CA APM 10 helped achieve the following:
- Easily deployed and managed application performance management to gain value
- Proactively manages the user experience to create a competitive advantage for their business
- Utilized system intelligence through advanced analytics and smart instrumentation for more rapid triage
Agrees with the following statements:
- We have improved end user experience and gained better visibility into our applications with CA APM 10
- CA APM 10 helps our organization speed and simplify the triage of application performance issues

TechValidate Research on AIOps From Broadcom

Large Financial Services Company Finds Wonderful Tool for Resolving Production Problems

Introduction

Challenges

Use Case

Results

Company Profile

About CA Technologies Application Performance Management

About This Data