Rev-Trac Case Study
This case study of a Fortune 500 pharmaceuticals company is based on a September 2016 survey of Rev-Trac customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“It was relatively easy to implement Rev-Trac and we were able to roll out the implementation when we were ready. We were up and running within 2 weeks from our initial implementation.”
This Fortune 500 Global Health Care Services company operates within the highly-regulated pharmaceuticals industry and has over 60,000 employees with annual revenue measured in tens of billions. The company relies on its significant IT infrastructure to manage its business and to deliver its services to thousands of hospitals, medical professionals and patients in over 20 countries.
The team turned to automation when considering how best to manage its substantial monthly load of business-requested changes, enhancements, and projects across its many SAP applications and systems.
Goals
The specific goals of the automation project were:
Solution
Rev-Trac, an SAP DevOps platform, was selected ahead of several readily available solutions, including SAP Solution Manager ChaRM, to replace their existing manual non-automated process.
The company integrated its BMC Remedy ITSM process with Rev-Trac to build a fully automated end-to-end SAP change management workflow.
Several years on, the company has achieved its initial goals:
Additionally, the company has benefited from a significant increase (up to 49%) in the volumes of change managed by the team and an up to 90% reduction in time spent on audit tasks.
This data was sourced directly from verified users of Rev-Trac by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
