AIOps From Broadcom Florida Department of Transportation Gains Deep Visibility with CA APM 10

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Florida Department of Transportation Gains Deep Visibility with CA APM 10

Introduction

This case study of Florida Department of Transportation is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM 10 allows for deep visibility into applications, architectures, transactions, and backends. Also, CA APM 10 provides us with the ability to customize monitoring based on needs.”

Challenges

Business challenges addressed with CA APM 10:
- Inconsistent or poor app end-user-experience
- Difficult and long root-cause analysis for app performance issues
- Long app performance Mean Time To Resolution (MTTR)
- A lack of actionable app analytics for planning and deep insight
- An inability to provide a continuous feedback loop for Dev & Operations
Challenges addressed when troubleshooting application performance issues with CA APM 10:
- A need to pull in too many experts into a war room to resolve problems
- Difficulty determining what changes precede or cause performance issues
- Hard to spot slow growing problems
- Difficulty knowing when and where to act to solve performance issues

Use Case

Most valuable CA APM 10 features:
- Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
- Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
- APM Command Center that provides simple management of thousands of agents

Results

CA APM 10 capabilities most important to the organization:
- Fast time-to-value when instrumenting agents
- A simple, easy-to-use design and interface
- Visualizations on how application changes impact performance
- Guided steps for triaging application issues
Rates CA APM 10 on the following:
- Ease of use and management: highly effective
- Nonitoring coverage: highly effective
- Scalability: very effective
- Depth and frequency of metrics: highly effective
- Customizations (e.g. dashboards): highly effective
Improved the following with CA APM 10:
- Improved their end-user-experience: more than 75%
- Improved application performance: more than 75%
- Improved proactively preventing issues: more than 75%
- Improved MTTR for application problems: more than 75%
Experienced the following benefits as a result of adopting CA APM 10:
- Improved the quality of the applications their organization delivers
- Increased their speed of delivery of new applications
- Improved how fast they are able to fix performance issues
- Accelerated their feedback cycle between operations and development to address performance issues
CA APM 10 helped achieve the following:
- Easily deployed and managed application performance management to gain value
- Proactively manages the user experience to create a competitive advantage for their business
- Utilized system intelligence through advanced analytics and smart instrumentation for more rapid triage
- Fueled collaboration across their organization to enable continuous performance and quality improvements
Agrees with the following statements:
- They have improved end user experience and gained better visibility into the applications with CA APM 10

TechValidate Research on AIOps From Broadcom

Florida Department of Transportation Gains Deep Visibility with CA APM 10

Introduction

Challenges

Use Case

Results

Organization Profile

About CA Technologies Application Performance Management

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