Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Uses SolarWinds’ products across multiple departments / locations, but not whole agency
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
Results
- Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved security and reduced threat vulnerability
- Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
- Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- NetFlow Traffic Analyzer
- IP Address Manager
- Network Topology Mapper
- Purchased their SolarWinds’ products because of:
- Ease of use
- Multi-vendor support
- Experience with other SolarWinds’ products
- Scalability / ability to support our growth
- Colleague recommendation