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CA Technologies Application Performance Management Case Study

Global 500 Banking Company Selects CA APM over Dynatrace and IBM for Speed of Triage

Introduction

This case study of a Global 500 banking company is based on a May 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“CA APM improves the speed in which our organization is able to simplify the triage of application performance issues.”

“We’ve evaluated Dynatrace and IBM and we’ve selected CA APM. It’s had a big, positive impact.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA APM:

  • Challenges experienced prior to CA APM:
    • Difficult and long root-cause analysis for app performance issues
    • An inability to monitor high volume production environments

Use Case

This global banking company chose CA APM over:

  • Dynatrace
  • IBM
  • This company also switched from IBM to CA APM.

    • Results

    The surveyed company achieved the following results with CA APM:

    • Troubleshooting application performance challenges solved by CA APM:
      • Needing to pull in too many experts into a war room to resolve problems
      • Difficulty in knowing when and where to act to solve performance issues
    • Top CA APM capabilities:
      • The ability to proactively manage user experience
      • The deep diagnostic details on transaction performance
    • Rates CA APM’s features compared to the competition:
      • Monitoring coverage: superior
      • Depth & frequency of metrics: highly superior
      • Customization (e.g. dashboards): not superior
      • Scalability: superior
    • Improved the following with CA APM:
      • End-user-experience: 75-50%
      • Application performance: > 75%
      • Proactively preventing issues: > 75%
      • MTTR for application problems: 75-50%
      • Time spent on admin and management: 75-50%
    • Benefits realized since adopting CA APM:
      • Improved the ability to fix performance issues faster
      • A clear understanding of where problems are located and which are the most important to address first
      • Improved the ability to collaborate across their organization to determine the root cause of performance issues

    Company Profile

    The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

    TechValidate stands behind the authenticity of this data.

    Company Size:
    Global 500

    Industry:
    Banking

    About CA Technologies Application Performance Management

    Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

    Learn More:

    Broadcom

    CA Technologies Application Performance Management

    Source: TechValidate survey of a Global 500 Banking Company
    Validated
      Published: Jun. 6, 2016   TVID: 6F4-247-DBC




    About This Data

    This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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