AIOps From Broadcom Case Study: Accenture

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Case Study: Accenture

Introduction

This case study of Accenture is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM helped to get the RCA for performance issues faster.”

Challenges

Solved the following challenges with CA APM:
- Inconsistent or poor app end-user-experience
- Difficult and long root-cause analysis for app performance issues
- Long app performance Mean Time To Resolution (MTTR)

Use Case

Deployed 500 – 1000 CA Agents/JVMS.
Monitors 50,000 – 250,000 transactions per day with CA APM.

Results

Rated CA APM in the following areas:
- Ease of use and management: very positive
- Monitoring coverage: very positive
- Scalability: positive
- Depth & frequency of metrics: very positive
- Customization e.g. dashboards: positive
Implementing CA APM improved the following:
- End-user-experience: 35-50%
- Application performance: 50-75%
- Preventitive issues : 50-75%
- MTTR for application problems: 35-50%
- Reduction of time on administration and management: 50-75%
The company has seen an improvement in the below areas since adopting CA APM:
- The quality of the applications their organization delivers
- The speed of delivery of new applications has increased
- The organization is able to fix performance issues faster, allowing greater time to deliver new innovation
- Where the problems are and which are the most important to address first

TechValidate Research on AIOps From Broadcom

Case Study: Accenture

Introduction

Challenges

Use Case

Results

Company Profile

About CA Technologies Application Performance Management

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