TechValidate Research on AIOps From Broadcom

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Case Study: Global 500 Professional Services Company Tames IT Complexity

Introduction

This case study of a Global 500 insurance company is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“It gives application people visibility into the performance of their application.”

“Overall easy installation and good performance in production environments (Java).”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • An increased frequency of application slowdowns and downtime
    • An increased mean time to repair of service outages
    • Decreased customer satisfaction because of poor performance/outages
    • Increased complexity and difficulty diagnosing performance issues

Use Case

  • Has 1,000 – 5,000 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • E-commerce web applications
    • ERP systems (SAP, et al)
    • Order processing systems
  • Uses the following CA Application Performance Management offering:
    • Introscope

Results

  • Chose CA Application Performance Management over the following competitors:
    • Compuware/Dynatrace
    • IBM
  • Achieved the following with the implementation of CA Application Performance Management:
    • Reduced mean time to repair
    • Reduced the number of performance incidents
    • Reduced the total cost of downtime to their organization
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 60% to 80%
    • Number of Outages: 40% to 60%
    • Lost Revenue: 40% to 60%
    • Customer Satisfaction: 60% to 80%
    • IT Productivity: 40% to 60%

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Global 500

Industry:
Insurance

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: TechValidate Survey of a Global 500 Professional Services Company
Validated
  Published: Jul. 17, 2013   TVID: 6DD-7ED-8BB




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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