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CA Technologies Application Synthetic Monitor Case Study

Payvision Bv Gains Deeper Insight Into Up-Time and Performance Levels

Introduction

This case study of Payvision BV is based on a June 2016 survey of CA Technologies Application Synthetic Monitor customers by TechValidate, a 3rd-party research service.

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“With CA App Synthetic Monitor, we can show our customer our up-time as well as our performance levels.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Technologies Application Synthetic Monitor:

  • Challenges experienced prior to adopting CA ASM:
    • Difficulties with identifying bottlenecks to load time and performance
    • Inconsistent or poor end-user experiences
    • Root cause diagnosis

Use Case

The key features and functionalities of CA Technologies Application Synthetic Monitor that the surveyed company uses:

  • Addresses the following with CA ASM:
    • Measure end-user experience even at times when there is no real-user traffic
    • Have confidence that their worldwide user community is experiencing the application response times they expect
    • Communicate application performance to key stakeholders (users, developers, and executive management)
  • Rates CA ASM on the following:
    • Ease of use and management: very effective
    • Monitoring coverage: highly effective
    • Geographical coverage: very effective

Results

The surveyed company achieved the following results with CA Technologies Application Synthetic Monitor:

  • Benefits achieved with CA ASM:
    • The ability to monitor systems when there is no real user traffic
    • The ability to replicate real-user behavior/ capture real-user interactions for replay, to help ensure complex services are performing correctly
    • The ability to pinpoint problems through comprehensive browser-based end-user perspective to provide optimal experience
  • Cites the following as the CA ASM capabilities that are most important to their organization:
    • Synthetic transaction monitoring
    • The public status page
  • Improved the following with CA ASM:
    • Their end-user-experience: 50-75%
  • Achieved the following with CA ASM:
    • Replicate real-user transactions to provide up-to-the-minute insight into user experience
    • Identify and resolve problem root causes before users are affected (manage end-user experience proactively)
    • Understand global user experience anytime, anywhere (understand user experience by geography)

Company Profile

Company:
Payvision BV

Company Size:
Medium Enterprise

Industry:
Financial Services

About CA Technologies App Synthetic Monitor

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

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Broadcom

CA Technologies App Synthetic Monitor

Source: Serge Ivanov, Mission Critical Engineer, Payvision BV
Validated
  Published: Jun. 29, 2016   TVID: 693-E20-500




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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