AIOps From Broadcom Case Study: Empresas Publicas De Medellin

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Case Study: Empresas Publicas De Medellin

Introduction

This case study of EMPRESAS PUBLICAS DE MEDELLIN is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“Using CA CEM allowed us to know more about the user experience, and the use of Introscope helped us detect the root of the problems presented by Web services.”

Challenges

Solved the following challenges with CA APM:
- Inconsistent or poor app end-user-experience
- Difficult and long root-cause analysis for app performance issues
- Long app performance Mean Time To Resolution (MTTR)

Use Case

Monitors over 500,000 transactions per day with CA APM.

Results

Found the following APM features to be most important their organization:
- Fast time-to-value when instrumenting agents
- Enhanced alerting with predictive analytics
Rated CA APM in the following areas:
- Ease of use and management: positive
- Monitoring coverage: positive
- Scalability: positive
- Depth & frequency of metrics: positive
- Customization e.g. dashboards: positive
Implementing CA APM improved the following:
- End-user-experience: 50-75%
- Application performance: 50-75%
- Preventitive issues : 50-75%
- MTTR for application problems: 50-75%
- Reduction of time on administration and management: 50-75%
The company has seen an improvement in the below areas since adopting CA APM:
- Where the problems are and which are the most important to address first
- The changes that happened which caused a performance issue
- The ability to collaborate across stakeholders to determine the root cause of performance issues

TechValidate Research on AIOps From Broadcom

Case Study: Empresas Publicas De Medellin

Introduction

Challenges

Use Case

Results

Company Profile

About CA Technologies Application Performance Management

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