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Societe Generale Quickly Identifies Issues with CA APM 10

Introduction

This case study of Societe Generale is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

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“With CA APM 10, we can graphically show application issues in less time!”

Challenges

  • Business challenges addressed with CA APM 10:
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
  • Challenges addressed when troubleshooting application performance issues with CA APM 10:
    • A need to pull in too many experts into a war room to resolve problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

  • Most valuable CA APM 10 features:
    • Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
    • APM Command Center that provides simple management of thousands of agents
    • Modern application support with added functionality for Java™, .Net, PHP and Node.js

Results

  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
  • Rates CA APM 10 on the following:
    • Ease of use and management: very effective
    • Monitoring coverage: very effective
    • Scalability: effective
    • Depth and frequency of metrics: effective
  • Improved the following with CA APM 10:
    • Improved application performance: more than 75%
    • Improved proactively preventing issues: more than 75%
    • Improved MTTR for application problems: 75-50%
    • Reduced the time they spent on admin and management tasks: 75-50%
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved how fast they are able to fix performance issues
    • Enhanced their understanding of where the problems are and which are the most important to address first
  • CA APM 10 helped achieve the following:
    • Proactively manages the user experience to create a competitive advantage for their business
  • Agrees with the following statements:
    • CA APM 10 helps their organization speed and simplify the triage of application performance issues

Company Profile

Company:
Societe Generale

Company Size:
Medium Enterprise

Industry:
Financial Services

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: Aurelien Tertre, IT Administrator, Societe Generale
Validated
  Published: Mar. 23, 2016   TVID: 544-544-AC1




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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