TechValidate Research on AIOps From Broadcom

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Fortune 500 Health Care Provider Speeds Up and Simplifies Triage

Introduction

This case study of a Fortune 500 health care company is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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Challenges

  • Business challenges addressed with CA APM 10:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
  • Challenges addressed when troubleshooting application performance issues with CA APM 10:
    • A need to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes precede or cause performance issues
    • Hard to spot slow growing problems

Use Case

  • Most valuable CA APM 10 features:
    • Smart Instrumentation which automatically collects deep transaction traces
    • Modern application support with added functionality for Java™, .Net, PHP and Node.js

Results

  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
    • Support for modern technologies (e.g. PhP, Ruby, Cassandra, Node.js, Docker, Cloud Foundry)
    • Visualizations on how application changes impact performance
    • Enhanced alerting with predictive analytics
  • Rates CA APM 10 on the following:
    • Ease of use and management: effective
    • Monitoring coverage: effective
    • Scalability: effective
    • Depth and frequency of metrics: very effective
    • Customizations (e.g. dashboards): very effective
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications their organization delivers
    • Improved how fast they are able to fix performance issues
    • Improved collaboration across their organization to determine the root cause of performance issues
  • CA APM 10 helped achieve the following:
    • Easily deployed and managed application performance management to gain value
    • Fueled collaboration across their organization to enable continuous performance and quality improvements
  • Agrees with the following statement:
    • CA APM 10 helps our organization speed and simplify the triage of application performance issues

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Fortune 500

Industry:
Health Care

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: TechValidate survey of a Fortune 500 Health Care Company
Validated
  Published: Jun. 16, 2016   TVID: 366-422-259




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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