Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Perform Windows administration tasks remotely
- Provide remote support to systems outside the network firewall
- Provide remote Active Directory administration
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode.
- Has 10 IT technicians using DameWare to support users and systems in 54 branches.
- Integrated DameWare with Web Help Desk for:
- Initiating remote control session from the help desk
- Importing remote session information into help desk tickets
- Purchased DameWare because of its ease of deployment, configuration, and use.
- Key features of DameWare that helped meet their IT needs:
- Built-in remote administration tools and system utilities for Windows server administration
- Remote Active Directory management
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Improved end-user satisfaction
- Achieved time savings
- Saved money on end-user support