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SurveyMonkey Case Study

Medium Enterprise Food Company

Introduction

This case study of a medium enterprise food company is based on an August 2018 survey of SurveyMonkey customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“SurveyMonkey helps create a platform where each individual voice can be heard alongside aggregated employee sentiment trends. This allows for each employee to feel valued/heard while providing actionable insights for business optimizations.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey:

  • Faced HR challenges with:
    • Understanding what cultural aspects are impacting employee engagement the most
  • Agrees with the following:
    • Employee feedback is critical to retainment
    • Engaged employees are critical to positive business outcomes
    • Exit surveys are critical to understanding why employees are leaving

Use Case

The key features and functionalities of SurveyMonkey that the surveyed company uses:

  • How employee feedback has impacted decisions at the leadership level:
    • Gives leaders a better understanding of their workforce

Results

The surveyed company achieved the following results with SurveyMonkey:

  • SurveyMonkey’s impact on the organization:
    • SurveyMonkey made it easy to collect employee feedback at scale
  • Improvements seen to the employee experience after using SurveyMonkey to gather employee feedback:
    • Has directly impacted changes to their employee experience
    • Helps identify the biggest opportunities to improve the employee experience
  • Improving the employee experience had the following impact:
    • Improved employee happiness because they feel like their concerns/feedback are being heard
    • Increased employee engagement from employees

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Medium Enterprise

Industry:
Food

About SurveyMonkey

SurveyMonkey is an online survey development cloud-based software as a service company.

Learn More:

SurveyMonkey

SurveyMonkey

Source: TechValidate survey of a Medium Enterprise Food Company
Validated
  Published: Aug. 20, 2018   TVID: 270-D7F-984




About This Data

This data was sourced directly from verified users of SurveyMonkey by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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