Original Research on SurveyMonkey

SurveyMonkey Customer Research

I use the collaborative features of my SurveyMonkey team plan to:

Share surveys for others to view and learn from	73%
Give others access to survey results for analysis	68%
Put survey tools in the hands of more people in my organization/institution	59%
Get feedback or help on my survey design	37%
Access shared survey themes, templates, or other assets	27%
Work with external stakeholders or agencies	14%

SurveyMonkey Case Study

Large Enterprise Media & Entertainment Company

Introduction

This case study of a large enterprise media & entertainment company is based on an August 2018 survey of SurveyMonkey customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Feedback and data gathered from using SurveyMonkey has helped drive our employee event strategy and helped us improve our events and communications to employees. The data has also shaped business cases for a variety of new initiatives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey:

Faced HR challenges with:
- Collecting the right employee feedback to create a fulfilling employee experience
- Understanding how employee engagement differs across their org
- Understanding what cultural aspects are impacting employee engagement the most
Agrees with the following:
- Employee feedback is critical to retainment
- Engaged employees are critical to positive business outcomes
- Building a fulfilling employee experience is critical to attracting and retaining great talent
- Gathering regular feedback throughout the employee lifecycle would help create an employee experience that helps retain talent
- Engaged employees are critical to increasing performance and reducing attrition

Use Case

The key features and functionalities of SurveyMonkey that the surveyed company uses:

How employee feedback has impacted decisions at the leadership level:
- Directly impacts executive-level decision making
- Gives leaders a better understanding of their workforce

Results

The surveyed company achieved the following results with SurveyMonkey:

SurveyMonkey’s impact on the organization:
- SurveyMonkey made it easy to collect employee feedback at scale
- SurveyMonkey’s easy-to-use survey experience increased the amount of employee feedback
- Their employees have appreciated having a voice to help shape company culture with the use of SurveyMonkey
Improvements seen to the employee experience after using SurveyMonkey to gather employee feedback:
- Has helped them focus on the things that are most important to their employees
- Helps guide HR decision making with a business case supported by data
- Helps identify the biggest opportunities to improve the employee experience
Improving the employee experience had the following impact:
- Improved employee happiness because they feel like their concerns/feedback are being heard
- Increased employee engagement from employees

SurveyMonkey Customer Statistic

94% of surveyed Education organizations saw a return on their investment in the first year using SurveyMonkey.

94%

SurveyMonkey Case Study

Henry Ford Health System

Introduction

This case study of Henry Ford Health System is based on an August 2018 survey of SurveyMonkey customers by TechValidate, a 3rd-party research service.

“The employee feedback we gather with SurveyMonkey has been critical in creating a fulfilling employee experience.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey:

Faced HR challenges with:
- Increasing employee performance
Agrees with the following:
- Employee feedback is critical to retainment
- Gathering regular feedback throughout the employee lifecycle would help create an employee experience that helps retain talent
- Engaged employees are critical to increasing performance and reducing attrition

Use Case

The key features and functionalities of SurveyMonkey that the surveyed company uses:

Employee feedback has impacted decisions at the leadership level:
- Gives leaders a better understanding of their workforce

Results

The surveyed company achieved the following results with SurveyMonkey:

SurveyMonkey’s impact on the organization:
- SurveyMonkey’s easy-to-use survey experience increased the amount of employee feedback we collect
Improvements seen to the employee experience after using SurveyMonkey to gather employee feedback:
- Helps identify the biggest opportunities to improve the employee experience
Improving the employee experience had the following impact:
- Improved the employee experience and led to high performance

SurveyMonkey Customer Testimonial

We are using SurveyMonkey to see if our training is increasing awareness, desire, knowledge, and skills in Lean Six Sigma concepts. Using SurveyMonkey, we discovered that we have increased these outcomes by 20% to 40%.

— Consultant, Non Profit

TechValidate Research on SurveyMonkey

These pages present data that TechValidate has sourced via direct research with verified customers and users of SurveyMonkey. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Large Enterprise Media & Entertainment Company

Introduction

Challenges

Use Case

Results

Company Profile

About SurveyMonkey

Henry Ford Health System

Introduction

Challenges

Use Case

Results

Company Profile

About SurveyMonkey

More to Explore

About SurveyMonkey

SurveyMonkey is an online survey development cloud-based software as a service company. SurveyMonkey solutions make it fast and simple for organizations to collect feedback and share insights, so they can provide better experiences for their customers, employees, prospects, and communities.