TechValidate Research on SurveyMonkey

These pages present data that TechValidate has sourced via direct research with verified customers and users of SurveyMonkey. TechValidate stands behind the authenticity of all published data. Learn more »



3,639 Customers Surveyed

30,928 Data Points Collected

151 Published TechFacts

2 Published Charts

15 Published Case Studies



Selected Research Highlights


SurveyMonkey Customer Research

Why did you choose SurveyMonkey over other tools?

Easy to use
83%
Allows flexibility for many survey types
64%
Well-known and trusted brand
64%
Can quickly setup to gather insights
59%
Provides built-in analysis capabilities
58%
Easy to access anywhere (e.g. desktop, mobile)
57%
Allows me to easily gather a high-volume of responses
55%
Many options to send my survey (e.g. web link, email, social)
53%
Provides a great survey taking experience
49%
Offers customization options for branding
28%
Offers expert guidance and support
27%
Someone else in my company picked SurveyMonkey
15%

SurveyMonkey Customer Research

I use the collaborative features of my SurveyMonkey team plan to:

Share surveys for others to view and learn from
73%
Give others access to survey results for analysis
68%
Put survey tools in the hands of more people in my organization/institution
59%
Get feedback or help on my survey design
37%
Access shared survey themes, templates, or other assets
27%
Work with external stakeholders or agencies
14%

SurveyMonkey Customer Testimonial

It has helped us to determine where best to spend our advertising budget, based on how people are finding out about our programs. It’s also helped us to determine what programs we’re currently not offering that might be of most interest to children/youth in our area.

Educator/Instructor, Cultural Institution

SurveyMonkey Case Study

Medium Enterprise Food Company

Introduction

This case study of a medium enterprise food company is based on an August 2018 survey of SurveyMonkey customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“SurveyMonkey helps create a platform where each individual voice can be heard alongside aggregated employee sentiment trends. This allows for each employee to feel valued/heard while providing actionable insights for business optimizations.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey:

  • Faced HR challenges with:
    • Understanding what cultural aspects are impacting employee engagement the most
  • Agrees with the following:
    • Employee feedback is critical to retainment
    • Engaged employees are critical to positive business outcomes
    • Exit surveys are critical to understanding why employees are leaving

Use Case

The key features and functionalities of SurveyMonkey that the surveyed company uses:

  • How employee feedback has impacted decisions at the leadership level:
    • Gives leaders a better understanding of their workforce

Results

The surveyed company achieved the following results with SurveyMonkey:

  • SurveyMonkey’s impact on the organization:
    • SurveyMonkey made it easy to collect employee feedback at scale
  • Improvements seen to the employee experience after using SurveyMonkey to gather employee feedback:
    • Has directly impacted changes to their employee experience
    • Helps identify the biggest opportunities to improve the employee experience
  • Improving the employee experience had the following impact:
    • Improved employee happiness because they feel like their concerns/feedback are being heard
    • Increased employee engagement from employees

SurveyMonkey Customer Testimonial

SurveyMonkey is easy to use!

Katie Linley, Customer Service, Tresta

SurveyMonkey Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an August 2018 survey of SurveyMonkey customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The employee feedback we gather with SurveyMonkey has been critical in creating a fulfilling employee experience.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SurveyMonkey:

  • Faced HR challenges with:
    • Struggling to attract new talent
    • Collecting the right employee feedback to create a fulfilling employee experience
    • Increasing employee performance
  • Agrees with the following:
    • Engaged employees are critical to positive business outcomes
    • Building a fulfilling employee experience is critical to attracting and retaining great talent
    • Gathering regular feedback throughout the employee lifecycle would help create an employee experience that helps retain talent
    • Engaged employees are critical to increasing performance and reducing attrition
    • Exit surveys are critical to help understand why employees are leaving

Use Case

The key features and functionalities of SurveyMonkey that the surveyed organization uses:

  • How employee feedback has impacted decisions at the leadership level:
    • Gives leaders a better understanding of their workforce
    • Directly impacts new business decisions

Results

The surveyed organization achieved the following results with SurveyMonkey:

  • SurveyMonkey’s impact on the organization:
    • SurveyMonkey made it easy to collect employee feedback at scale
    • SurveyMonkey data has helped improve their employee experience
    • SurveyMonkey responses have made it easy to justify HR action planning with data
  • Improvements seen to the employee experience after using SurveyMonkey to gather employee feedback:
    • Has helped them focus on the things that are most important to their employees
    • Helps guide HR decision making with a business case supported by data
    • Helps identify the biggest opportunities to improve the employee experience
  • Improving the employee experience had the following impact:
    • Improved the employee experience and led to increased creativity
    • Improved the employee experience and led to higher customer satisfaction (NPS or like kind metric)


More to Explore



About SurveyMonkey

SurveyMonkey is an online survey development cloud-based software as a service company. SurveyMonkey solutions make it fast and simple for organizations to collect feedback and share insights, so they can provide better experiences for their customers, employees, prospects, and communities.

SurveyMonkey Website   SurveyMonkey Website