Introduction
This case study of Capgemini is based on a March 2017 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.
Rev-Trac Case Study
This case study of Capgemini is based on a March 2017 survey of Rev-Trac customers by TechValidate, a 3rd-party research service.
“Rev-Trac has moved transport management back to the functional teams, enabling them to perform their jobs without technical assistance.”
Capgemini is a French multinational information technology consulting corporation headquartered in Paris, France. Capgemini’s regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. It delivers services through four disciplines: Consulting, Technology, Outsourcing and Local Professional Services.
Founded in 1967, today, Capgemini is one of the world’s largest IT consulting, outsourcing and professional services companies with almost 190,000 employees in over 40 countries and, in 2017, celebrates its 50th Anniversary. With its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
Anything that hinders the Capgemini mission gets special attention, so when the IT team recognized the need to speed up business requested changes. They deployed Rev-Trac – an SAP DevOps platform – to automate as many processes as possible across their SAP landscape.
Before implementing Rev-Trac, it took between 2 and 5 hours on average to identify and fix an overwrite error, so productivity was taking a hit. But more than that, every potentially dangerous overtake incident carries a risk of downtime. Unscheduled downtime is the enemy of productivity and is high on Capgemini’s list to avoid. As a result, the teams rely heavily on Rev-Trac’s overtake and overwrite protection system (OOPS) functionality to meet objectives.
Rev-Trac has a high level of flexibility along with a broad base of functionality, and Capgemini considers several functions extremely valuable, including:
Rev-Trac’s powerful automation features are easy to adopt. At Capgemini, training a new user on Rev-Trac only takes 1-2 hours, dramatically increasing worker productivity.
Capgemini has not only reduced its overall production incidents by half with Rev-Trac. The IT team has found that superior workflow automation, transport sequencing and Rev-Trac’s release management workbench contribute significantly to Capgemini’s successful agile/SAP DevOps efforts.
This data was sourced directly from verified users of Rev-Trac by TechValidate.
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