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CA Technologies Application Performance Management Case Study

Fixing Performance Issues Faster Since Switching from Riverbed to CA APM

Introduction

This case study of a state & local government is based on a May 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

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“CA APM helps our organization speed and simplify the triage of application performance issues.”

“CA’s all virtual approach and its integration with VMware is outstanding.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select CA APM:

  • Challenges experienced prior to CA APM:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
    • An inability to provide continuous feedback loop for Dev & Operations
    • APM Blind Spots (SSO, API, Middleware, Mainframe, etc)
    • An inability to monitor high volume production environments

Use Case

This organization switched from Riverbed to CA APM.

Results

The surveyed organization achieved the following results with CA APM:

  • Troubleshooting application performance challenges solved by CA APM:
    • Needing to pull in too many experts into a war room to resolve problems
    • Hard to spot slow growing problems
  • Top CA APM capabilities:
    • The ability to proactively manage user experience
    • The ability to visualize application performance across mobile to mainframe
  • Rates CA APM’s features compared to the competition:
    • Monitoring coverage: highly superior
    • Depth & frequency of metrics: superior
    • Customization (e.g. dashboards): superior
    • Scalability: superior
  • Improved the following with CA APM:
    • End-user-experience: 75-50%
  • Benefit realized since adopting CA APM:
    • Improved the ability to fix performance issues faster

Organization Profile

The organization featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Organization Size:
State & Local

Industry:
Government

About CA Technologies Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

Learn More:

Broadcom

CA Technologies Application Performance Management

Source: TechValidate survey of a State & Local Government
Validated
  Published: Aug. 18, 2016   TVID: 19C-6C9-7F3




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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