SurveyMonkey Salesforce Integration Merrill Corporation

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SurveyMonkey Salesforce Case Study

Merrill Corporation

Introduction

This case study of Merrill Corporation is based on a February 2018 survey of SurveyMonkey Salesforce customers by TechValidate, a 3rd-party research service.

“Our SurveyMonkey integration is in its early stages, but I can definitely tell you that we are seeing a good feedback from our clients.”

“It is extremely easy to set up and very user-friendly.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Salesforce:

Addressed the following challenges from using the SurveyMonkey Salesforce integration.
- Response visibility
- Reporting

Results

The surveyed company achieved the following results with SurveyMonkey Salesforce:

Has 100% of their user base accessing SurveyMonkey response data in Salesforce.
Uses reports created in Salesforce to analyze SurveyMonkey response data.
Has the following levels of management accessing survey data dashboards/reports:
- C-level executives
- Senior VPs/Vice Presidents
- Senior Directors/Directors
- People Managers
Creates follow-up notifications or processes for survey responses in Salesforce.

TechValidate Research on SurveyMonkey Salesforce Integration

Merrill Corporation

Introduction

Challenges

Results

Company Profile

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