TechValidate Research on AIOps From Broadcom


Case Study: IBP-Banques Populaires Improves Application Service Delivery Performance

Introduction

This case study of IBP – Banques Populaires is based on a July 2013 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM helps us understand the end-user transaction experience and to provide better application service delivery performance. It help us to resolve problems before they impact end users.”

“With infrastructure-aware application triage, performance data and infrastructure events are displayed in an intuitive application map for quick diagnosis of problems anywhere in the transaction path.”

Challenges

  • Purchased and implemented CA Application Performance Management to address the following:
    • Increased complexity and difficulty diagnosing performance issues
    • The application server performance
    • The need to consolidate disparate monitoring tools into a single solution for more integrated performance management

Use Case

  • Has 100 – 500 agents deployed.
  • Monitors the following types of applications/services with CA Application Performance Management:
    • Financial services applications (trading, banking, et al)
    • Corporate Intranet (Sharepoint, et al)
  • Uses the following CA Application Performance Management offering:
    • Introscope

Results

  • Chose CA Application Performance Management over the following competitors:
    • HP
    • IBM
  • Achieved the following with the implementation of CA Application Performance Management:
    • Improved end-user experience
    • Reduced mean time to repair
    • Improved transaction times
  • Ranks the improvement of the following issues solved by CA Application Performance Management:
    • Mean Time to Repair: 40% to 60%
    • Number of Outages: 20% to 40%
    • Lost Revenue: 20% to 40%
    • Customer Satisfaction: 20% to 40%
    • IT Productivity: up to 20%




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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