PDC Healthcare Laboratory Labels Customer Research
Cross-Functional Communication
Please rate how much improvement is needed in the way your laboratory currently handles communication with each group below.
| Needs significant improvement | Needs moderate improvement | Needs some improvement | Needs little improvement | Does not need improvement | |
|---|---|---|---|---|---|
| Nursing/Nurse Clerical Support |
15% |
20% |
33% |
23% |
9% |
| Phlebotomy |
4% |
3% |
19% |
45% |
29% |
| Physician/Physician Assistant |
12% |
20% |
35% |
26% |
7% |
| Satellite/Outpatient Lab |
3% |
12% |
33% |
34% |
18% |
| Internal Lab Staff |
3% |
2% |
19% |
50% |
26% |
