SurveyMonkey GetFeedback (Direct) Reiwa

GetFeedback Case Study

Reiwa

This case study of REIWA is based on a July 2020 survey of GetFeedback customers by TechValidate, a 3rd-party research service.

The business challenges that led the profiled company to evaluate and ultimately select GetFeedback:

Challenges faced before implementing GetFeedback:
- A lack of an understanding of customers
Top business challenges GetFeedback has helped them to address:
- Driving action across the organization to improve business results

The key features and functionalities of GetFeedback that the surveyed company uses:

How they are using GetFeedback:
- Marketing content feedback
- Lead generation and qualification
- Sales experience
- Support experience
Got up and running with GetFeedback in under a month.

The surveyed company achieved the following results with GetFeedback:

Level of agreement with the following about GetFeedback:
- Delivers the fastest time to value in the market: Agree
- Is easy to use: Strongly agree
- Seamlessly integrates with Salesforce: Agree
- Makes feedback actionable: Agree
With GetFeedback’s Salesforce integration, they can now:
- Easily close the loop with customers
- Notify stakeholders of critical feedback
With GetFeedback, they can now can take action on customer feedback in days vs. months.
Improvements to the following metrics since leveraging GetFeedback:
- CSAT (Customer Satisfaction): A notable improvement
- NPS (Net Promoter Score): A notable improvement
- response rates: A significant improvement