CyberGRX Medium Enterprise Computer Software Company

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CyberGRX Case Study

Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on a May 2023 survey of CyberGRX customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CyberGRX enables us to confidently and efficiently manage our risk posture and cyber reputation while supporting our customer relationships and business goals.”

Challenges

What key pain points did you experience prior to using CyberGRX?

A lack of program success metric data (time saves, acceptance rate on shares, etc.) or benchmarkable data to share with the C-suite and/or the Board

Use Case

What do you use CyberGRX for?

Proactively sharing our CyberGRX assessment with customers who send us assessment requests outside of CyberGRX

When asked what role the CyberGRX assessment occupies within their overall program, they said “It is the default assessment used for all current and prospective customer requests below a certain threshold (revenue, size, etc.).”

In the next 6-12 months, which of the following ways will you use CyberGRX to improve your risk posture?

Authorize more CyberGRX customers access to our CyberGRX assessment data

Results

Compared to other tools, how would you rate the following features of CyberGRX?

CyberGRX Assessment: Best In Class
Proactive Sharing: Significantly Better
Framework Mapper: Significantly Better
Threat Profiles: Significantly Better
Evidence Upload and Sharing: Best In Class
Assessment Results and Findings: Significantly Better
Predictive Risk Profile: Best In Class

Thinking about the challenges typically encountered in a third-party cyber risk management program, how well has CyberGRX helped you improve your overall program management?

Too much time spent completing bespoke assessments: Significantly reduced this challenge
Urgent and unplanned bespoke assessment requests for presale procurement: Eliminated this challenge
Lack of program success metric data or benchmarkable data to share with the C-suite and/or the Board: Significantly reduced this challenge
Lack of control over cyber reputation and risk posture due to use of security ratings and outside-in scanning tools: Significantly reduced this challenge
Too much time needed to address questions or requests post-assessment authorization: Eliminated this challenge

On a monthly basis, they said that CyberGRX has contributed 1-5 hours of time savings within their third-party cyber risk program.

CyberGRX has enabled us to:

Share our security assessment data with any customer
Reduce time spent on assessment requests resulting in faster deal flow
Establish clear benchmarks and create reporting for the C-Suite and/or Board

TechValidate Research on CyberGRX

Medium Enterprise Computer Software Company

Introduction

Challenges

Use Case

Results

Company Profile

About CyberGRX

About This Data