CyberGRX Medium Enterprise Professional Services Company

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CyberGRX Case Study

Medium Enterprise Professional Services Company

Introduction

This case study of a medium enterprise professional services company is based on a May 2023 survey of CyberGRX customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CyberGRX enables us to confidently and efficiently manage our risk posture and cyber reputation while supporting our customer relationships and business goals.”

Challenges

What key pain points have you experienced prior to using CyberGRX?

Too much time spent completing bespoke assessments
Urgent and unplanned bespoke assessment requests for presale procurement
Too much time needed to address customer follow up questions or requests post-assessment share

Use Case

The key features and functionalities of CyberGRX that the surveyed company uses:

What do you use CyberGRX for?
- Completing a self-assessment requested by a customer
- Proactively sharing our CyberGRX assessment with customers who send us assessment requests outside of CyberGRX

In the next 6-12 months, which of the following ways will you use CyberGRX to improve your risk posture?
- Authorize more CyberGRX customers access to our CyberGRX assessment data

Results

The surveyed company achieved the following results with CyberGRX:

Compared to other tools, how would you rate the following features of CyberGRX?
- CyberGRX Assessment: Significantly Better
Thinking about the challenges typically encountered in a third-party cyber risk management program, how well has CyberGRX helped you improve your overall program management?
- Too much time spent completing bespoke assessments: somewhat reduced this challenge
- Urgent and unplanned bespoke assessment requests for presale procurement: significantly reduced this challenge
- Too much time needed to address questions or requests post-assessment authorization: somewhat reduced this challenge
On a monthly basis, they said that CyberGRX has contributed 1-5 hours of time savings within their third-party cyber risk program.
CyberGRX has enabled us to:
- Share our security assessment data with any customer
- Reduce time spent on assessment requests resulting in faster deal flow

TechValidate Research on CyberGRX

Medium Enterprise Professional Services Company

Introduction

Challenges

Use Case

Results

Company Profile

About CyberGRX

About This Data