TechValidate Research on CyberGRX


CyberGRX Case Study

Medium Enterprise Service Provider Company

Introduction

This case study of a medium enterprise service provider company is based on a May 2023 survey of CyberGRX customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CyberGRX enables us to confidently and efficiently manage our risk posture and cyber reputation while supporting our customer relationships and business goals.”

Challenges

What key pain points did you experience prior to using CyberGRX?

  • Too much time spent completing bespoke assessments
  • Urgent and unplanned bespoke assessment requests for presale procurement
  • Too much time needed to address customer follow-up questions or requests post-assessment share

Use Case

What do you use CyberGRX for?

  • Completing a self-assessment requested by a customer
  • Proactively sharing our CyberGRX assessment with customers who send us assessment requests outside of CyberGRX
  • Monitoring our risk profile and cyber reputation within the CyberGRX Exchange platform

In the next 6-12 months, which of the following ways will you use CyberGRX to improve your risk posture?

  • Authorize more CyberGRX customers access to our CyberGRX assessment data
  • Update our CyberGRX profile & refresh our assessment

Results

Compared to other tools, how would you rate the following features of CyberGRX?

  • CyberGRX Assessment: Best In Class
  • Proactive Sharing: Significantly Better
  • Framework Mapper: Significantly Better
  • Threat Profiles: Best In Class
  • Evidence Upload and Sharing: Best In Class
  • Assessment Results and Findings: Best In Class
  • Predictive Risk Profile: Best In Class

On a monthly basis, they said that CyberGRX has contributed 1-5 hours of time savings within their third-party cyber risk program.

CyberGRX has enabled us to:

  • Share our security assessment data with any customer
  • Reduce time spent on assessment requests resulting in faster deal flow
  • Have higher confidence in our risk posture and cyber reputation




About This Data

This data was sourced directly from verified users of CyberGRX by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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